Denise Devaughn Email & Phone Number

Omaha, Nebraska

• Onboarding of new customers using Four51 Commerce system. Implemented sites including item setup and testing, user and address setup, site branding and functionality.• Use TCOMS AS400 system to maintain items, cost centers, customer setup• Working knowledge of Baan system to set up customers, cost centers, items, etc.• Skilled in Four 51 system. Working knowledge of item maintenance, catalog setup and maintenance, customer setup and maintenance including Portal Management.• Proficient with Microsoft Word and Excel. Working knowledge of Access database and Microsoft Powerpoint.• Able to prioritize projects and use action items to accomplish tasks.

Omaha, Ne

• Utilize customer service skills including communicating with internal and external customers.• Site setup and maintenance using Four51 system. Implemented sites including item setup and testing, user and address setup, site branding and functionality.• Retail Team Lead - handle vetting of new opportunities for web portal setup, and obtaining quotes for new items to be implemented on sites. Provide specs and other information for Sourcing team.• Skilled in Four 51 system. Working knowledge of item maintenance, catalog setup and maintenance, customer setup and maintenance including Portal Management.• Proficient with Microsoft Word and Excel. Working knowledge of Access database and Microsoft Powerpoint.• Able to prioritize projects and use action items to accomplish tasks.

Omaha, Nebraska

• Utilize customer service skills including communicating with internal and external customers• Skilled in Four 51 system. Working knowledge of item maintenance, catalog setup and maintenance, customer setup and maintenance including Portal Management.• Proficient with Microsoft Word and Excel. Working knowledge of Access database and Microsoft Powerpoint.• Able to prioritize projects and use action items to accomplish tasks.

Omaha, Nebraska

• Utilize customer service skills including communicating with internal and external customers. • Obtain pricing for jobs and check status of orders with vendors and internal warehouses. Work closely with vendors to schedule jobs and check on status and routing.• Proficient in Baan system, including Business Partner set up and maintenance, item setup and maintenance, entering of orders, running inventory and item usage reports, printing sales orders, checking ship dates and other functions within the Baan system.• Skilled in Four 51 system. Working knowledge of item maintenance, catalog setup and maintenance, customer setup and maintenance including Portal Management.• Familiar with ProCure purcase order processing system to check customer order status.• Project Management 101, Workplace Productivity and Webex Essentials courses through Staples University• Proficient with Microsoft Word and Excel. Working knowledge of Access database and Microsoft Powerpoint.

Omaha, Nebraska

Facility ManagerPre-opening: Created logo and brand marketing for WellBound including stationery products and pre-opening direct mail card; ordered exterior and interior signage and graphics, coffee shop equipment. Assisted with staff training.Created marketing for WellBound Health & Fitness including print ads, radio and theater ads, direct mail postcards and press releases. Ordered promotional products. Created forms for in-house use.. Toured prospective members and did orientations for new members. Entered memberships, maintained member accounts, invoiced and prepared bank deposits. Prepared statistical reports. Created and maintained website, and handled email marketing. Customized special incentive gifts for members who reached attendance goals.•Taught 3-6 group exercise classes per week. •Represented WellBound at health fairs and other special events.

Omaha, Nebraska

Coordinated with sales staff and vendors to produce printed materials and promotional products such as apparel, pens, mugs, golf balls, caps, etc. Researched items for customers. Contacted vendors to verify ship dates. Prepared electronic imprint files to meet industry standards and avoid production delays. Negotiated pricing, delivery dates and credits from vendors. Maintained finished goods inventory. Vouched invoices to vendor accounts.• Improved delivery times on jobs by checking orders for accuracy and ensuring artwork is prepared correctly.• Reduced credits and re-bills 30% by vouching invoices correctly and verifying accurate charges from vendors.

Omaha, Nebraska

Interpreted internal and external customer requests and developed distinctive sales materials for insurance products, including flyers, brochures, reply cards, forms, advertising, etc. Prepared electronic files for internal and outsource printing. Negotiated with outside vendors to produce sales material and ensure delivery times as scheduled. Updated information on insurance forms and others printed material to meet state regulations. Entered billing information from print shop and assisted in monthly billing process. • Lowered rework costs 80% by proofreading and verifying specifications on materials before sending to print.• Reduced printing costs 15% by obtaining quotes and monitoring deliveries for all externally produced projects.• Created and implemented job tracking schedules to ensure timely completion of projects.

Omaha, Nebraska

Customer Service – Quick Print Division (1998-2000)Responded to customer requests by estimating job costs and providing verbal and written quotes. Wrote up job specifications and entered orders in computer for proper billing and delivery. Ordered paper and supplies and handled outsourcing of specific jobs.• Eliminated internal customer questions by implementing daily work schedule to track jobs in-plant and provide expected completion dates.• Streamlined process of producing business cards for Omaha corporation averaging over 1,500 orders per month.Graphic Artist – Quick Print Division, US Office Products (1996-2000)Typeset artwork on Macintosh system, using Quark Xpress, PageMaker, Photoshop and Freehand software. Pasted up artwork and prepared negatives. Assisted in bindery and shipping departments. Relief receptionist.Graphic Artist – Quick Print Division, Omaha Print (1994-1996)Typeset artwork on Macintosh system. Pasted up artwork and prepared negatives. Prepress Department (1994)Supplied artwork on schedule for school agenda binder project and other commercial jobs.