• July 2020-present-Receive all load paperwork from drivers for review and invoicing to customers. Customer service and research/resolve customer, carrier and factoring company issues involving invoicing/payment • Developed processes to save the company time and reduce costs in the AR/AP process. Increased turnaround time from load delivery to payment from customer to improve company cashflow by approximately 75%• March 2017-July 2020-Build customer loads in database and schedule delivery appointments. Answer hundreds of calls daily from customers, carriers and drivers. Book loads, acquire insurance paperwork and process all contractual paperwork for Carriers. Dispatch drivers and do check calls for location and status. Update customer reporting Databases.

• Assess artist/management needs and act as personal concierge, coordinate logistics/transport, shop for/setup of hospitality in green room• Inventory merchandise, setup sales display, merchandise sales, after show settlement

Sole employee responsible for most Accounts Payable/Receivable Responsibilities including:• Monitored customer orders, posted manual adjustments to accounts, and gathered billing data for weekly and monthly billing of approximately 500 customers. Prepared for bill processing and distribution of Customer invoices. After monthly invoicing, reconciled QuickBooks with the billing system. • Prepared updated rates monthly and distributed to Customers.• Customer Service. Responded to inquiries and disputes from Customers and/or Management.• Processed customer payments and reconciliations. Collected on delinquent accounts reducing past due balances by approximately 40%.• Prepared monthly accruals of Sales commissions to Agents. Processed for payment and distributed monthly statements. • Reviewed and entered monthly Employee Expense Reports. Also, reviewed employee credit card expenses and posted to proper QuickBooks accounts. • Reviewed, reconciled, and entered all monthly vendor invoices for payment in QuickBooks. Prepared vendor utilization reports for Billing and Sales. Submitted and tracked all AP disputes.

• Worked closely with internal customers to resolve Employee Expense-related issues for multiple business groups in multiple systems, while following and applying company policies/procedures to job function.• Maintained audit and processing turnaround standards set by management. Proactively worked with employees to make sure that they completed expense-related issues in a timely manner.

• Researched system issues to make corrections for unbilled accounts and outstanding deposits. • Processed thousands of escheatment balances to keep the company in compliance with regulatory standards.• Responsible for daily GL balancing and verifying accuracy in customer information systems. • Facilitated credit arrangements for new and existing clients through letters of credit.• Processed enrollments and payment arrangements for low income energy clients.

• Maintained donor database and correspondence • AP/AR using QuickBooks• Organized, planned and executed major, citywide events for animal adoption, including: > Rock and Rescue and Woofstock 2011-2014 as an event assistant and volunteer coordinator > Fur Ball Gala 2011-2014 as an event assistant and volunteer coordinator, raising over $40,000.

• Entered and maintained driver New Hire information including pay rates, W-4s, and direct deposit information; Monthly New Hire report.• Reviewed 3000 documents weekly and entered reimbursements for 700-900 drivers.• Designed and ordered new TripPak and Camera envelopes which saved on printing and scanning costs.• Involved in the transition of driver TripPaks from manual to electronic process. Created training documents for payroll and other departments for new accounting process.

• Monitored aging. Researched and resolved payment issues.• Primary accounts receivable contact for national retail customers.• Contractor for billing resolution for two of the five U.S. regions with a base of over 10,000 customers.• Initiated written and oral communication with customer to reconcile accounts.

• Researched and resolved customer billing and/or service complaints for business customers (1998 - 2003 as received by CEO, management, FCC/PUC, and internal/external counsel) and wholesale customers (2003 - 2006).• Subject Matter Expert on task forces for process improvement and system development.• One of a small, elite company wide group chosen to be a Content Champion for “Iknow”- a web based company wide informational and training website. Created, maintained, and updated training documents on the website. • Created over 75 training documents for telecom systems and procedures. Held training sessions to improve proficiency and streamline processes.• Involved in restructure of billing team which reduced turnaround time by 50% and backlog by 65% within two months. Acknowledged as #1 Customer Service Team in the company.• Recognition: Circle of Stars 1st, 2nd and 3rd Quarters of 2000; 3rd Quarter of 2003; Spotlight Award- September 2004; Ovation 1st, 2nd and 3rd Quarters 2005; Awards from 1998-2006 for quality of service; Numerous letters of commendation from customers and management for outstanding Customer Service