Denise French Email and Phone Number

Client Administrator (PregnancyCare Surrogate Services) / Chair to the DEI Committee

MCA Provider Network Strategy Administrative Assistant / Emergency Evacuation Coordinator (San Diego & El Centro Regions)

Administrative Volunteer to an Asylum coordinator (attorney)

• Trained and obtained knowledge, by Union Bank, on the following systems: Concur (entering managers’ expenses, submitting reports and receipts), Excel (spreadsheets and matrixes to capture different trends), Power Point (creating and assisting with existing decks) and Outlook Calendar (schedule conference room availability for meetings and /or visitors, send reminders to both my managers on any up-coming meetings with the proper materials.• Participated on conference calls, took meeting minutes and distributed reminders on the outcome of meeting, assisted with time sensitive projects, obtained invoices from vendors and forwarded them to AP Department for payment in a timely manner, organize special events, asserted the meetings had a good outcome and with friendly reminders followed-up with guests to finalized headcount, obtained an ternary schedule on travel arrangements through Union Bank’s travel agency. • Assisted my peers in administration with Consumer Lending, directed Union Bank employees to the proper HR Department in accordance to their needs and order my department’s office supplies.

• Retrieved voicemail messages and delivered to VP in Human Resources Department.• Set-up and recorded meeting minutes for the weekly and bi-weekly department meetings. Set-up Mega Meeting for video conferencing, made sure everyone was on during the conference call, printed and distributed agendas. Publish minutes in SharePoint.• Internal invoicing through I-tracking for each insurance vendor of company benefits. • Internal invoicing for varies vendors for the Member Services department.• Follow- up and ensure checks were being processed• Arranged flights and hotel accommodations for recruiters, the company trainer and head of Human Resources Department.• Various projects for VP of Human Resource.

• Responsible for hiring and training new employees within the call center/customer service department. Monitoring and rating calls of call center employees and creating 1:1 trainings or smaller group trainings based on trends. • Responsible for training all new sales representatives on the company’s Direct Order Entry (DOE) system and policies.• Responsible for maintaining key clients, such as Haworth.• Worked with Outside Sales, Marketing, and Purchasing to find solutions to maximize sales opportunities for bids and projects.• Organized and implemented special projects and workgroup meetings.• Aided the department’s manager with payroll tasks, such as calculating time cards, making sure employees had enough vacation/sick time to get paid out, and helped with monitoring lunches and breaks.• Compiled and distributed daily, monthly, and yearly statistics to workgroup and company.• Benchmarked and looked for trends to help improve our system and its process. • Helped with paying out GSA for government orders taken.