•Oversee and enhance customer services by evaluating services, delivery systems and procedures; improve service by recommending more efficient processes and identifying new service applications.•Responsible for providing strategic leadership to a staff of 6; including recruiting, training, coaching, and disciplining.•Prepare action plans to meet productivity, quality, and customer service standards; complete audits to identifying customer service trends and determine system improvements.•Resolve product and service problems by clarifying the customer’s complaint and determining the best solution.•Consistently meet financial objectives; prepare annual budget, schedule expenditures and initiate corrective actions.•Attract potential customers by answering product and service questions and utilizing suggestive selling.•Open new customer accounts and maintain customer records by updating account information.•Created the customer service manual, training guides for new hires and standard operating procedures for the department’s new Produce Pro System.•Streamlined the DECA (Defense Commissary Agency) customer service department to better service our 16 commissaries and employees.Help create and implement new process with the General Mgr. Research and implement process efficiency to increase revenue.Identify accurate use of formulas that calculate weekly productivity.

•Completed payments and controls expenses by processing, verifying, and reconciling invoices with purchase orders.•Performed heavy data entry of invoices on a daily basis.•Charged expenses to accounts and expense reports to balances.•Responsible for new vendor set up, daily communication and answering inquiries; paid vendors and monitored discount opportunities and vendor credits.•Determined purchasing planning by collecting, analyzing and summarizing data and buying trends.•Purchased all process items, fresh mushrooms and specialty items for the Austin location.•Prepared purchase orders, verified prices and obtained recommendations from suppliers for substitute items.•Verified receipt of items by comparing items received to items ordered; resolved shipments in error with suppliers.•Recommended alternatives for items that are being shorted.•Authorized payment for purchases by forwarding receiving documentation.•Handled vendor recalls, notifications, and product is destroyed.•Created SOPs for daily / weekly / monthly buying of my products.