 Audit and analyze client telecom billing for clients such as Thomson Reuters, Fedway Distributors, R & R Marketing, Freehold Cartage, Nassau Lens, CSG Properties Juvenile Diabetes Research Foundation, St. Vincent’s Hospital, One Call Medical, Bard College, FINRA, Charmer Sunbelt, Borough of Roseland, NJ and many more Attend weekly client status meetings Present cost saving solutions to clients. PUC and FCC Tariff Specialist – key component in all client reviews Identify and follow-up on erroneous telecom billing errors. Directly discuss and negotiate claims with various telephone companies (i.e., Verizon, AT&T, Qwest, MCI, etc) throughout the country. Create client database.

 Audit and analyst client telecom billing for Cision, PR Newswire in Canada and the US Saved Cision and PR Newswire thousands of dollars in services that were never disconnected when they moved their location Performed the separation telecom billing between Thomson Reuters (TR) and the new company, Refntiv. Tasks included mapping all billing to the correct entity and auditing the billing as well. I was tasked with working with CenturyLink for over 51 countries, AirTel, Reliance and TATA Communications for India, Bell Canada, Telus and various smaller companies for Canada as well as the smaller companies in the United States. I reviewed a total of 500 invoices and 200,000 circuit Worked with TANGOE TEM system as well as CenturyLink portals on the TR/Refintiv project Disconnected several hundred unused circuits at closed locations that were part of the TR footprint throughout the world saving them thousands of dollars.

 Audit and analyst client telecom billing for T-Mobile. Present claims and cost saving opportunities to customer Review contracts and compare to billing for accuracy Confirm rates with tariff if not on a contract

Manage Fortune 1000 client engagements such as Deutsche Bank, Moneyline Telerate, Wal-Mart, Cinergy, NiSource, MBNA (i.e., kick-off meetings, discovery, issue identification and negation, client billing and executive reporting)§ PUC and FCC Tariff Specialist – key component in all client reviews§ Identify and follow-up on erroneous telecom billing errors. Directly discuss and negotiate claims with various telephone companies (i.e., Verizon, AT&T, Qwest, MCI, etc) throughout the country.§ Provided over $5 million in savings and refunds for clients.§ Conduct monthly status meetings with team members, clients and PTC Executive Management§ Coordinate joint physical inventories with various telecom vendors§ Create client database incorporating all information obtained from customer telecom records. Implementation of this audit component greatly assisted in success of audits and expansion of PTC Scope of Work.§ Prepared Telecommunications Rates for Proposals (RFP) for clients such as Bank of New York, Wal-Mart, Black & Decker and State of Ohio Lottery Commission.§ Created telecom audit manual utilized by PTC§ Responsible for $1.5 million in revenue for the company

Customer call agent for disabled vehicles, questions about our services, membership renewals. I was there for approximately one year. I left for personal reasons just as they offered me a promotion of night supervisor.

§ Reconciled all customer service records as they pertained to the bank’s telecom division saving the organization millions of dollars.§ Identified all erroneous customer billings such as but not limited to overdue refunds, duplicate billings, tariff inaccuracies, and duplicate invoicing§ Directly assisted merger & acquisition teams in transitioning all telephone accounts and ensuring accuracy of resulting billings§ Developed and implemented a training program for the processing and approval of billing within bank’s telecommunications division § Established relationships with third-party telecom vendors and co-coordinated weekly status meetings§ Formulated and directly involved in Telecommunication Request for Proposals§ Facilitated telephone budgeting for branch locations§ Designed and maintained company-wide circuit inventory§ Directly involved in the “Windows NT” rollout project, specifically, coordinating all disconnects, tracking all orders for completion and savings§ Directly involved in company’s “Work Smart” Project for the purpose of consolidating and streamlining present work functions and procedures within the telecom department§ Analyzed and approved all telecom invoices for the bank which included: Verizon, SNET, MCI WorldCom and Sprint

Responsible for the processing of all existing large business telecommunication requests such as but not limited to Installations, Moves, Adds and Changes, etc. Customer base included but were not limited to: Summit Bank, Merrill Lynch, Charles Schwab, Port Authority of New York and New Jersey§ Provided service consultations for new clients allowing for optimal performance and overall cost savings§ Implemented training course for new recruits. Training course directly linked to increased profitability. § Conducted all customer billing reconciliation