In June 2021, I was promoted to Office Manager, with responsibility for 5 direct reports, as well as providing vital support to our Board of Directors. - Oversee the day to day running of office processes.- Involvement in key business decisions at management meetings.- Manage and maintain ISO 9001 and 14001 accreditations.- Responsible for servicing of fire systems, alarm systems, machinery calibrations and waste management and segregation.- Implementing company procedures and policies in line with British Standards. - Overseeing order fulfillment, from initial enquiry to successful delivery to site.- Tracking KPIs to ensure standards are maintained or exceeded.- Managing relationships and expectations of all interested parties, including directors, specifiers, stockists, suppliers and customers.- Managing customs processes for the business.- HR duties, including recruitment, induction training, staff reviews, absence and holiday.

In January 2020, I was promoted to Office Supervisor, with two direct reports. After a short time in the role, I was left in charge of the office during the COVID pandemic, with support from one office-based colleague. This required me to take on a number of additional duties, alongside existing tasks.- Implementing and managing the business response to Brexit, and subsequent customs requirements.- Assisting with ISO 9001 and 14001 audits.- Basic bookkeeping within Sage, and responsibility for petty cash. - Credit control.- Stock control and purchasing.- Management of hire fleet.

- Processing orders on CRM systems.- Managing all transport requirements via external hauliers and couriers.- Monitoring SLAs on supplier performance, and arranging control meetings with suppliers to manage customer expectations.- Logging and providing resolution for non-conformances within the business.- First point of contact for incoming calls – liaising with specifiers, stockists, suppliers and customers. - Booking CPDs presentations for technical consultants with key specifiers.

Clement Browne supply and fit bespoke, made-to-measure plantation window shutters. I was a key part of the customer service team, as one of two order processors. We had responsibility for all orders, from enquiry stage through to successful installation.- Supervision of a team of eight remote surveyors.- Sales order processing.- Diary management.- Customer liaison, including conflict resolution.- Analysis of CAD drawings.

Cosmos Holidays was the leading Independent Tour Operator in the UK. Here, I had responsibility for the written and visual content for a third of the company’s destinations.- Copywriting for all Cosmos Holidays brochures and websites.- Sourcing of images for brochures and websites, including management of external photographers for photoshoots.- Upkeep of the company’s content management system.- Proof checking.- SEO generation and basic website maintenance.

The Albatross Travel Group is a leading coach holiday wholesaler in the UK. As Product Co-ordinator I responsible for the contracting product and writing content for company marketing material.Key responsibilities• Contracting new product, and maintaining exist supplier relationships.• Rate negotiations.• Copywriting for company brochures and flyers.• Organising and running of client familiarisation trips.• Diary management and booking of travel arrangements.

- Running reports to establish market trends and competitor movements.- Tracking bed to seats ratios for guaranteed units, to ensure maximum revenue generation for the business.- Compiling offers for agents and national publications.