Develop partnerships with patients by listening to patient’s perceptions and integrating their experiences and views. Milieu management to ensue a safe, therapeutic environment for patients and staff. Initiate activities, that encourage psychosocial skill development and socialization as approved by the Registered Nurse. Obtain vital signs. Maintain recovery-oriented stance, to include providing supportive conversation with patients; engaging patients in recreational activities; and seeking to empower patients in making choices that support their own recovery goals. Report pertinent information to the Registered Nurse and appropriate nursing personnel. Observe and report changes in patients’ physical condition and behaviors to RN, as well as documenting the patient’s electronic medical records/charting as assigned.

Certified to perform patient care under the direct supervision of a professional nurse to implement delegated aspects of nursing care, to include: performing EKG’s, bladder scans, blood draws, support the admissions and discharge process, assist patients in their daily living needs. Observe patients’ physical, mental, and emotional conditions and report any change to the nursing team.

Investigate, evaluate and equitably settle automobile claim, general liability Claims, property claims, in accordance with the terms and conditions per state guidelines.

Completed new case intake process for personal injury cases, obtain medical bills and records, draft settlement demand letters, obtain medical bill balances from medical providers, prepare financial settlement statements, worked with health carriers to address their subrogation/recovery rights, disbursed settlement checks.

Investigate (obtain recorded statements, review police reports, utilized Nexus Lexus), evaluate (obtain and review medical documentation to negotiate 3rd party bodily injury settlements with claimants or their attorney), and equitably settle automobile claims in accordance with the terms and conditions of the policy contract. Provide prompt and efficient claims service, to include the resolution of physical damage. Receive and record incoming automobile loss reports, verify coverage and discuss the claims process. Apply knowledge of coverage and local laws to investigate and conclude claims in accordance with the company procedures. Reviewed subrogation demands, evaluated supports for payment options. Responsible for informing the members of other lines of business and making referrals to financial products and services, making the appropriate call transfer and/or follow up with additional marketing information.

Investigate, evaluate and equitably settle commercial automobile claims, including 1st party injury and physical damage in accordance with the terms and conditions of the policy contract. Provide prompt and efficient claims service. Apply knowledge of coverage and local laws to investigate and conclude claims in accordance with the company procedures. Performed the subrogation process (receipt of and initiating same), submitting file evidence and payment supports for the collection process.

Investigate, evaluate and equitably settle commercial and personal automobile claims, including 1st party injury and physical damage, (to include the total loss settlement process of automobiles and follow-up for the salvage recovery), in accordance with the terms and conditions of the policy contract. Provide prompt and efficient claims service. Apply knowledge of coverage and local laws to investigate and conclude claims in accordance with the company procedures. Performed the subrogation process, submitting file evidence and payment supports for the collection process.

Enforced the laws of the state within the Wake County jurisdiction. Provided assistance to citizens as needed. Served as bailiff for courtroom procedures.