Denise Hamilton Email and Phone Number

Workday CertificationsHCM Services CoreHCM Services PracticalBenefits Consulting CoreCompensation CoreLeave/Absence CoreEM/PM CertificationAdditional Workday Training:Calculated FieldsRole: Lead Benefit Consultant/ArchitectWorkday Benefits Product Lead

Workday CertificationsHCM Services CoreHCM Services PracticalBenefits Consulting CoreCompensation CorePM CertificationAdditional Workday Training:Calculated FieldsHigher Ed University, Public SectorRole: Lead Benefit Consultant

International Online Accommodation Booking CompanyRole: Lead Benefits Consultant• Benefit Design for US Benefits• Build US Benefit Architecture • Correct EMEA Plans• Integrate US Benefits with existing EMEA Benefit Structure• Train/Support Consultant on Benefit Iload processLuggage Design CompanyRole: Lead Benefit Consultant• Configure and test 2015 Open Enrollment• Add 3 HDHP and 48 HSA Plans to structure• Work with Payroll and Integration Consultant American Brokerage and Banking CompanyRole: Benefit Consultant – Advisory • Consult with client on benefit design • Support Consultant on Benefit Iload questions• Troubleshoot issues UAT testing• Support Go-LiveLargest Automotive RetailerRole: Lead Benefits Consultant• Benefit Design for US Benefits• Build US Benefit Architecture • Benefit Walk in Tenant• On site Benefit testing• Consultant on planning Benefit Integration Cloud Connect• Create custom reporting for Benefits Data

Workday CertificationsHCM Services CoreHCM Services PracticalBenefits Consulting CorePM CertificationAdditional Workday Training:Calculated FieldsWorkday Projects: Large International Building ManufacturerRole: Lead Benefits Consultant• Conduct Benefit Discovery• Create Benefit Design for US Benefits• Build US Benefit Architecture in P2• Create Benefit iLoads for P2• Consultant on planning Benefit Integration Cloud Connect• Create custom reporting for Benefits DataLarge Financial Services CompanyRole: HCM Reporting Conversion Lead, HCM Consultant, Benefits Consultant• Created plan to move all reports required in P1, P2, P3 and Gold build. • Moved reports in P1, P2 and P2 summarized issues• HCM Conversion created and imported ILOADS for HCM P1 build.• Created custom reports to pull Benefits data into the Benefits Workbook for client.• Created and imported Benefits iLoads for P1, P2, P3 and Gold build.• Consultant on planning of Benefits lift and shift• Created EIB’s for Benefit Catch-up Data after go-liveIndiana Based Non-Profit OrganizationRole: Benefits Consultant, HCM Consultant• Provide support for Benefits inquiries• Create custom reports per the clients specifications• Created new Medical plan and moved all eligible workers mid year• Implement solutions for open enrolment issues• HCM correct and test on-boarding validations of SSN, DOB per clients specifications • Configured Distribute Document task for company newsletter and other announcement• ACA DashboardInternational Utility Location Service CompanyRole: HCM Consultant• Create PowerPoint and demo Safety Incident Tracking feature• Follow up on additional client questions/requirement for Safety Incident Tracking

• Manage Workday Open Enrollment for CHC international locations• Configure and test open enrollment for Canada and US in Workday• Implement and test new Workday file feed processes with outside vendors• Completed HCM and Benefit regression testing for all Workday version upgrades• HR liaison for Workday Issues• Complete new hire and termination process in Workday• Create bi-weekly benefit file feeds for ADP• Troubleshoot benefit issues with vendors• Directly support GCPM and Director Global Benefits• Conduct financial impact analyses of compensation & benefits structure changes• Assist with the development and distribution of compensation & benefits communication• Advise HR Business Partners and Recruitment team on appropriate compensation & benefits for new hires• Conduct and participate in local and industry compensation & benefits surveys• Support with ad hoc HR projects as required

• Supervise staff and manage daily work load• Manage weekly/monthly COBRA cash and monthly carrier remittance• COBRA compliance lead• Complete quality assurance of COBRA eligibility import files• New client set up• Manage vendor relationships• Create best practices and training documents• Implement controls to monitor daily/monthly client tolerances

• Director over Small Group Implementations, FSA Client Services, COBRA Client Services and Preferred Partner Relationship Teams. • Coordinate and organize COBRA and FSA small group implementations to successful and timely completion.• Manage FSA renewals and implement of new ELITE debit card. • Direct COBRA Client Services rate, written correspondence and call center staff. • Manage Preferred Partner Relationships with Tier2 team. • Troubleshoot escalation in all four departments to resolution. • Supervise a total of 65 team members.

• Manage new client software implementations for FSA, HRA, Dental, Health Insurance, Premium Billing and Web Enrollment solutions. • Conduct initial discovery, create project plan, set training schedule and go live date. • Communicates priorities, schedules and monitors tasks with Implementation team. • Ensures customer requirements and priorities are defined. Supervise staff assigned to the implementation and monitor adherence to project schedule. • Direct developers on clients needs for data conversions.• Train clients on all software products via the web. • Consult with client on special needs and custom programming requests/statements of work. • Use my expertise in the industry to recommend best practices and solutions. • Coordinate with project lead on site and BEMAS staff to meet key deadlines. • Make recommendations to Senior Management regarding personnel and project related issues. • Manager of Quality Assurance Department. Test engineering tickets for all software products.• Test product enhancements and statements of work. When failing Q/A recommend alternate solutions. • Final approval authority to release builds on all products to clients.• Manage relationship with debit card vendors. Test interface and implement coding changes.• Write help documents/knowledge base articles. Review and approve documentation. • Train new BEMAS staff on all products.• Key member of product development team. Design new COBRA software to integrate with the suite of BEMAS Benefit Management Software solutions. • Web and on-site consulting with clients as scheduled.

• Manage the Flexible Spending Account, COBRA and Retiree Billing department for fifth largest Third Party Administrator. • Successfully planned and Centralized 160 COBRA groups and 50 FLEX groups from CENBEN sister TPA’s to the HealthSCOPE department. • Hire, train and manage a staff of 15 employees. Evaluate the performance of supervisors and staff. • Set goals for staff, assign and review work of the department. • Maintain employee attendance, approve timesheets and expense reports. • Write department policies and set best practices• Oversee customer service calls for department. • Ensure staff is trained and certified in FSA and COBRA. • Relationship Manager/ Key client point of contact for all clients including Fortune 500 companies.• Plan and direct open enrollment and ongoing eligibility. • Direct preparation and distribution of written communication to clients. • Implement electronic software procedures wherever possible including electronic enrollments, payroll file import, and electronic fund transfer files. • Improve existing FLEX database and debit card processes with MBI and Evolution. Create procedures for debit card substantiation with in IRS guidelines. • Act as key liaison between software and debit card carriers to implement key software enhancement requests. Troubleshoot all software issues with vendors. • Work directly with the HealthSCOPE Benefit’s IT staff on custom programming and file formatting.• Manage claim volume with mail scanning center and claims staff. • Create monthly ACH files for retiree billing totaling more than $1,000,000 per month. • Propose, research and project manage new software proposal for Web based FSA and COBRA products. • Introduce technological improvements to the department via web applications, COBRA payments via credit card, check scanning in place of sending the actual checks to our bank. • Go onsite to prospective clients with sale team to market Benefits Administrative services.

• Coordinate and plan the successful implementation of Web based Home Infusion Industry software product and projects sold to and requested by customers. • Develop project plan for implementation. • Initiate project plan for training and communicate same with client, trainer, and other MBI staff. • Plan and perform data conversions from existing MBI software or other software as assigned. • Travel to site for installation and train client for initial table set up.• Perform post implementation evaluation.• Assess, recommend and document client operations for management review. • Correct problems with and customize items such as labels, forms, and reports using dial-in connection.• Assist Research and Development for those items needing custom programming and beta testing.

• Supervise client technical support team for FSA, HRA and COBRA software products.• Key client support contact • Act as liaison between tech support and programming staff. • Manipulation of client data through company-developed Visual FoxPro interface and assist client IS staff with installation and configuration of software. • Test all product enhancements and engineering tickets.• Key member of development team for new COBRA product• Customer on-site training and in-house seminars. • Train new DataPath staff• Assist sales and marketing by conducting on-line net meetings and sales presentations. • Review and approve documentation.• Continuing education at New Horizons Computer Learning Center.

• Prepare mise en place for salad and dessert station. • Preparation included all cold first courses, salad dressings and greens, all desserts. • Responsibilities included training of kitchen staff and plating food presentation during service.

• Provide consulting and system support on medical, dental, disability, cost containment, flexible spending and billing software application for client base composed of Third Party Administrators, National Carriers and Health Maintenance Organizations. • Analyze needs and recommendations to client base to maximize software efficiency and establish sound policy and procedure applications within the claims office network. • Train clients in software module• Perform troubleshooting in crisis situations on failing system operations, both in office and at the client site. • Active in quality enhancements to software.

• Provide group employee benefit consulting services to large and small client bases. • Case management included plan design, marketing to national insurance carriers, preparing proposal portfolio and final client presentation. • Liaison between client and carrier troubleshooting claim and premium disputes. • Attended in house health and welfare underwriter training program. • Managed administration of monthly billing statement for 30,000 life ASO group utilizing Lotus Software.