8 months as CSS with Duke Energy project for base and moves; 14 months as Supervisor; 9 months combined as RSL/floor support

Responsibilities included phone and voicemail management, including the office email account; problem resolution, reviewing of previous days production and setting up appointments for follow up and reservice requests in BrioStack, an industry specific CRM database. Was responsible for data entry of leads received via phone/email and entry of all new sales, keeping track of the weekly/monthly totals of sales, cancellations and production. Was also responsible for A/R, mainly handling the posting and preparing of deposits, with some collections.

Team Lead for (2) service coordinators scheduling service technicians from our four regional offices. Customer interaction for service and scheduling techs for onsite service repairs, calibrations, and shop repairs; Shipping/receiving, reviewing service orders for accuracy and invoicing, creating quotes and purchase orders for parts/service. Assist Sales with any orders requiring service participation and with Rental setup, delivery and pickup.

Responsible for Maintenance Entitlement, which involves building and maintaining maintenance contracts for Enterprise customers and third party vendors. Resolve billing issues and disputes; Order entry into SAP for Resale/minor material orders submitted through Salesforce.com by Inside Sales; Customer and Vendor Master administration; researching companies through Dun & Bradstreet and setting up/maintaining accounts for business/vendor use including EFT information. Assistance in billing activity for MAC orders and Leasing liaison.

IOC East/Verizon Sales - Inside Sales Representative - Responsible for direct sales, post sales account retention, and account penetration activities, in particular, focusing on developing and sustaining orders with value under, but not limited to $100K. Consistently achieved and passed set goal of $850K in orders per quarter; maintained pertinent customer and business opportunity information via Salesforce.com; maintained an accurate sales forecast using forecasting tools (Salesforce.com/Lynx); developed and maintained strong customer relationships in the operating regions in which Siemens product embedded base existed. Included travel to customer site meetings, product workshops, tradeshow events, and association meetings.

Sales Administration - Sales Administrator - Order processing for eastern IOC market, nationwide for OCC/CLEC and international market. Included writing internal shipping orders, preparing customer contract offers etc. Maintained account management for Transmission product line. Received award for superior customer support for helping a customer obtain a quality award; Information Security Associate for department; included PC audits, after hour workstation reviews, and security awareness; Tradeshow and state association showcase liaison.Customer Service - Customer Support Assistant - Worked call center for technical engineers, entered call reports, distributed calls for engineers and customer support representatives (CSR); Supported CSR’s - travel arrangements, meeting schedules, key indicator reports, etc; account management for Transmission product line - Bell and Independent operating companies, Government, international and military offices. Tasks included order processing, providing material and price quotes, expediting material, and single point of contact for problem resolution.

Filing, handling material orders for installation personnel, processing parts modifications for installation field.