Purchased rental properties, remodeled and managed the property

Dynamic Corporate Trainer/Consultant in the IT Service Management Field. Forty years of experience in the industry. Looking to help customers improve their services to produce successful outcomes! Let me help your business succeed!

Provided training in ITIL 4 Foundations to students (mostly former military)• Taught ITIL 4 Foundation• Recommended updates to the curriculum• Assisted other instructors

Presented to Microsoft Customers Cloud Change Enablement, Cloud Incident Management, Cloud Governance and Cloud Roles and Responsibilities• Short term consulting engagement to bring their customers up to date on working with Microsoft in these areas• Provided 3-5 day presentations on O365, D365 and Azure• Created service maps for each customer• Made recommendations in the areas based on feedback from the customer surveys/interviews

I have an exciting career as an ITSM Consultant at Hewlett Packard. I spend most of my time teaching others the benefits of Service Management. I thoroughly enjoy my interactions with ALL of my customers. As an ITIL Managing Professional with years of industry experience, I hopefully enable customers to improve Service Management within their organization!Consulting and Education on Service Management, ITIL , DevOps, IT4IT, SIAM and IT Security

Led both on-site dedicated and remote shared delivery teams in customer environments. These environments included various operating systems and database technologies as well as applications, messaging, software distribution, web applications, network management, deskside support, and file and printer server management. • Consistently met SLAs and ensured costs were managed and therefore profits were achieved.• Collaborated with Client Manager to recommend and subsequently develop solutions throughout the contract term which resulted in increased revenue and contract renewal. • Partnered with Solutions Architects to co-produce the SOW to ensure compatibility with the current environment

Served as Transition Manager/Subject Matter Expert in Managed Services. Assisted with SOW creation for Managed Services accounts and subsequently led the transition and transformation of the customer environment to fulfill contract requirements. • Consistently requested by the customer to remain as the overall Account Delivery Manager.• Supported the customer’s Y2k readiness which resulted in a success for the customer with only one minor error that needed to be remedied.• Collaborated on the development of the transition/transformation methodology adopted improve the quality of future transitions.

Led the System Management, Database Administration and Service Desk of a large distributed OpenVMS environment in support of a manufacturing environment. • Collaborated with Operations/Applications/Process Computing personnel for successful delivery of technology to support the manufacturing business consistently meeting SLAs and high levels of customer satisfaction.• Consistently grew this business through multiple change orders during the contract duration.• Designed and implemented the Service Desk to support this environment resulting in increased customer satisfaction.

Began my career here as a key punch operator. Was promoted to the Operations team after a few years. Worked in the Operations area on OpenVMS, IBM Mainframe, IBM S32, IBM System 7, IBM AS/400. Performed all operational tasks in the data center on rotating 24 x 7 shift. This included but was not limited to running job streams, monitoring systems, running backups and restores as necessary, normal maintenance of the systems, reviewing logfiles, and troubleshooting errors. Escalated as necessary to technical, network, security and application team members. Maintained and replaced terminals and systems in the manufacturing environment. Handled calls at the Service Desk. This experience launched me into my career with Digital Equipment Corporation when Armco outsourced these and other tasks.