Delivers quality service to Paychex clients with inbound calls and keying simple payrolls in Core Advanced system for SMB Clients, documents all interactions.

•Compensation Coordinator: Processed, onboarding, terminations, reinstatements, transfers, promotions, demotions, job title changes, market rate analysis and other compensation requests for the field.•Field Employment Services: Provided support to the field, processed onboarding, conducted training presentations for new managers, processed annual reviews for the field•File Clerk: Physical and digital file maintenance, scanning, office supply maintenance, data entry•Customer Care Call Center: Respond accordingly to all incoming calls, emails, and online chat from customers. Responded accordingly to BBB and Attorney General Complaints.•Software used SDS, Footprints, Kofax (scanning software), UKG (formerly UltiPro), Serve, Ultimate, HR Acuity, Cognos, and PeopleFluent, Cisco Jabber, and LiveHR Chat.

Adult Education (GED) Program:Provided customer service to potential and current GED students, prepared and distributed daily class rosters for evening instructors, entered attendance hours, file maintenance

Accounting Department:Data entry, journal voucher and purchase order verification, office supply maintenance, bookkeeping, mail distributionAccounts Payable Department: Department and vendor relations, data entry, processed check requests, stipends, etc. (via IMS), vendor/individual collections, verified accuracy of disbursed amount on checks, digital scanning, filing, document indexing (via NuParadigm System), bookkeeping, mail distribution.