Denise Hernández Email and Phone Number

Manage all shelter operations and funding resources.

Develop and supervise programs specializing in Workforce development serving: adult, young adult, re-entry, and veteran populations in Houston and 12 surrounding counties. provide career services, financial literacy empowerment, training / upskilling, job placement assistance.manage and develop career and financial coach practices enhancing CRM data capturing and maintaining funding requirements while reaching objectives.

Oversee all direct care services and program operations at Dimmit site Report deliverables to site prime and government stakeholdersDevelop site SOPs for program of over 400 bed capacityMaintain compliance with federal grant requirements through regular case file reviews, guidance of staff/client interactions, and a case file monitoring visit at another agency office.Lead a cross-functional team of case management, counseling, and youth care professionals with a keen focus on improving communications, enhancing case management services, and meeting critical timelines.

Provide Executive-level leadership and guidance to develop, redesign, and enhance comprehensive youth programs. Lead a team of 290 cross-functional medical, clinical, and youth-services department staff and a $22M budget with a keen focus on improving communications, enhancing case management services, and meeting critical timelines.Key Contributions:• Define program objectives and implement strategic plans to create effective programs, resolve issues, and minimize operational risks. • Comply with agency standards by providing guidance on high risk cases with reference to ORR policies and procedures. Facilitate communications of significant medical findings to ORR and case management.• Improve efficiency by ensuring all clients are assess in a timely manner and provided with adequate clinical support and safety planning for reunification or other agency recommendations.

Supported the Regional Executive Director in managing human resources, program management, data analysis, budget administration, employee development, and regulatory compliance for assigned regions. Utilized collaborative leadership as the liaison between external agencies including ORR, TX licensing, GDIT, and local law enforcement. Key Contributions:• Identified inefficiencies and communicated business performance by facilitating monthly budget meetings.• Gathered and analyzed data from Houston, San Diego, and Home Study Post Release Programs to provide weekly assessment reports and structure plans to assist in development.• Ensured compliance and timelines with required State, Federal, and Corporate filings as the direct supervisor for the regional training department of Houston programs.• Organized agency-wide Fred Pryor professional development trainings for Regional Managements teams on Emotional Intelligence and Leadership, Supervision, and Coaching skills to promote effective leadership.• Conducted site visits with shelter management to identify gaps in service, provide programmatic oversight, and implement team building, leadership training, and customized consultations.• Played an integral role as the supervisor of the regional transportation hub, ensuring timely reunification of UMs according to ORR and SWK policies and procedures.