Denise Hogg Email and Phone Number

A highly experienced Client Services Director, I am passionate about delivering commercial success through positive customer experience. I am confident, adaptive and collaborative, and specialise in business performance and resource optimisation, building and leading high-achieving teams that contribute to strong, sustainable revenue growth and client retention. With over 18 years’ multi-regional experience, I have an exemplary record in delivering dynamic and bespoke customer engagement, contact centre and training solutions that exceed expectations and deliver results. Starting my client services career in 2002 as first point of contact on a helpdesk, I developed in-depth process and systems knowledge alongside a keen understanding of how to drive customer engagement. Within three years, I was regional team lead for both APAC and EMEARC, designing, developing and implementing regional and global strategies across my teams and also building out solutions for individual clients. Over the next ten years, I strengthened my ability to hire, coach and lead a team to success, largely by role modelling behaviours and creating cultures of excellence.A secondment to Australia in 2014 with a brief to lead a full-scale organisational restructure across the APAC Servicing division broadened my understanding of regional nuances in service and communication. It also deepened my expertise in managing business and people performance, pushing for operational excellence and setting standards. Moving up to Director of EMEARC Client Servicing in 2015 consolidated my experience and helped me share my expertise and best practice across related functions in the organisation. I delivered business-changing automation projects, led the embedding of future strategy and guided my team to achieve client retention rates of >96%.