Oversaw branch office opening and closing processes including vault procedures, balancing drawers, and auditing to ensure compliance with all company regulationsPerformed human-resource-related duties including recruiting, interviewing, on-boarding, training, and mentoring all newly hired team members Assisted members with correct account information and documents needed for services such as consumer, mortgage, equity loans, overdraft protection, and credit cardsOptimized member support by establishing collaborative service environment when selecting optimal banking and loan products including credit cards, checking and savings accounts, CDs, and other products Reviewed and verified transactions to ensure proper processing according to established quality standardsIncreased efficiency and productivity by promoting operational best practices by updating team proficiencies of internal processes and industry best practices to optimize service deliveryEarned certificates of completion for all GEM (Guiding and Engaging Members) training coursesQuickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction 100%