Responsibilities:>Develop and execute comprehensive employee engagement programs and initiatives that promote employee satisfaction, motivation, and retention.> Collaborate with HR and other stakeholders to assess and analyze employee engagement levels within the organization.> Conduct surveys, focus groups, and interviews to gather feedback and insights from employees to identify areas for improvement.#unfiltered survey.> Analyze data and create reports to track the effectiveness of employee engagement initiatives and propose recommendations for enhancement.> Develop and implement employee recognition and appreciation programs to celebrate achievements and boost morale.>Plan and organize events, workshops, and trainings to foster a positive and inclusive work environment.>Act as a liaison between employees and management to address concerns, grievances, and suggestions for improvement.>Implement and manage internal communication channels to keep employees informed about company news, updates, and opportunities.>Collaborate with the Employee Engagement reps to design and implement employee wellness programs to support employees' physical and mental well-being.>Stay up-to-date with industry trends and best practices in employee engagement and proactively provide recommendations for continuous improvement.

The Office of Strategic Planning & Initiatives is a department within our organization that is responsible for developing and implementing long-term strategic plans and initiatives. This office works closely with senior management to identify key priorities, set strategic goals, and create action plans to achieve them.

• Create new cases and update existing cases in our CRM System• Resolve targeted amount of cases set by the PMS Support Manager• Troubleshoot, diagnose and resolve faults at first contact where possible• Liaise with technical support teams to ensure that cases are resolved efficiently and effectively• Communicate with Customers regularly regarding case progress and updates• Follow up with third party suppliers regarding the progress of any open cases• Connect with Client Servers to view and solve issues• Provide solutions to customer contacts based on knowledge of the Opera, Fidelio and Micros Systems and any 3rd Party Systems.• Create and document solutions in Micros Global Support Knowledge Base for use by other support agents internationally.

Reception Manager, Hotel Meyrick, Eyre Square, Galway• Reception Manager in a busy 98 bedroom 4 star city centre hotel• Recruited and trained new staff for reception• Managed the payroll for staff in reception, reservations, concierge and night department• Managed all front office staff in the absence of the revenue manager• Created roster for staff working in reception, reservations, concierge and night department• Ensured correct staffing level were maintained in response to fluctuating demand• Dealt efficiently with customer queries and complaints• Ensured that all company policies and procedures were adhered to

• Conference and banqueting coordinator in a 4 star, 195 bedroom hotel capable of hosting 500 delegates• Managed all bookings for the conference and banqueting department from initial inquiry to execution of the event• Dealt with all queries that came through the conference and banqueting department. Including conducting tours and the issuing of contracts• Liaised with various heads of department within the hotel to ensure that all events were executed in accordance with customer specifications• Generated new business in the conference and banqueting area• Produced weekly and monthly reports of sales activity • Operated the Opera sales and catering IT system

• Assist Front of House Office Manager and Acting Front of House Office Manager (March 2007 – August 2007)• Direct responsibility for the daily management of reception and reservations of 96 bedroom grade A, 4 star boutique hotel• Managed my team to ensure the highest customer service was provided to all guests• Coordinated the meeting, conference and groups functions of the hotel• Recruited and trained staff for front office duties• Managed the hotel website and ensured the content was up to date• Created the roster for front office staff• Designated front office Christmas coordinator

• Front Office shift leader for a very busy 3 star 445 bedroom hotel• Managed the efficient running of my shift and provided training for staff• Member of the team that won Jurys Inn Conference and Banqueting Team of the year in 2006• Dealt with customer queries and complaints• Performed duties of conference coordinator for 30 conference and banqueting suites, including weddings and Christmas parties etc.• Operated the Micro Fidelio IT system