Denise J. Email & Phone Number

United States

New York City Metropolitan Area

• Revamped onboarding tax flow and navigation menus, reducing the frequency of customer service queries by 80% and increasing the self-service experience to previously neglected pages.• Conducted evaluative testing with 10+ participants using InVision and UserTesting.com; synthesized and designed against findings which reduced bounce rate for primary user flow by 85%.• Reduced design costs by creating a plan to merge related products into one, more streamlined product. By Leveraging our… Show more • Revamped onboarding tax flow and navigation menus, reducing the frequency of customer service queries by 80% and increasing the self-service experience to previously neglected pages.• Conducted evaluative testing with 10+ participants using InVision and UserTesting.com; synthesized and designed against findings which reduced bounce rate for primary user flow by 85%.• Reduced design costs by creating a plan to merge related products into one, more streamlined product. By Leveraging our other products within the company I was able to design something that was easy to build.• Redesigned company's homepage and lead generation forms using only existing site components; reduced bounce rates by 40% and increased leads by 15%• Designed online customer support center comprising of a self-service knowledge base and interactive chat. Show less

Greater New York City Area

• Directly support GM and SVP/Founder, including travel, expenses, and schedule meetings, including independent board meetings. • Develop organizational systems for travel to manage various speaking engagements and conferences required for both executives. • Manage 3 offices with facility maintenance issues, food ordering, vendor support, and maintain communication throughout all offices for 100 plus associates. • Drive various post-acquisition implementation process to bring the… Show more • Directly support GM and SVP/Founder, including travel, expenses, and schedule meetings, including independent board meetings. • Develop organizational systems for travel to manage various speaking engagements and conferences required for both executives. • Manage 3 offices with facility maintenance issues, food ordering, vendor support, and maintain communication throughout all offices for 100 plus associates. • Drive various post-acquisition implementation process to bring the newly founded company up to company- wide standards. • Provide constant contact with GM regarding changes throughout the office and develop strategies to ensure a positive office environment. • Organize office events, including networking and panel discussions, town halls, and offsite SLT events. • Manage all conference rooms and manage required updates post-acquisition to IT systems for the NYC based office. Show less

New York City Metropolitan Area

Miami/Fort Lauderdale Area

Direct support to the President of the company, including bid document preparation, bid submissions, contract management, vendor coordination, travel arrangements, calendaring, bookkeeping, preparation and distribution of daily/weekly reports (QuickBooks and Office) Management of office operations of small company in the downtown Miami area and supervision of two assistantsPrepare monthly financial statements for executive director to review and approveManage office calendars… Show more Direct support to the President of the company, including bid document preparation, bid submissions, contract management, vendor coordination, travel arrangements, calendaring, bookkeeping, preparation and distribution of daily/weekly reports (QuickBooks and Office) Management of office operations of small company in the downtown Miami area and supervision of two assistantsPrepare monthly financial statements for executive director to review and approveManage office calendars, including meetings for the board of directors and various city officialsManage and supervise bank depositsReconcile monthly financials for the accounting departmentCoordinate all travel arrangements for directorResearch all relevant details, as needed but not limited to, for permit and Grant applicationsSupervise cash flow Show less

Miami/Fort Lauderdale Area

Answered multiple phones lines, drafted correspondence, reports and PowerPoint presentations. Administrative support to the investment team, producing quarterly invoices and correspondence to members; maintained spreadsheets of member payments and activities Prepare engagement and audit letters; initiated conflicts reports; drafted and finalized monthly client invoices; made travel arrangements and tracked expenses; set up meetings and conference calls; created and maintained numerous client… Show more Answered multiple phones lines, drafted correspondence, reports and PowerPoint presentations. Administrative support to the investment team, producing quarterly invoices and correspondence to members; maintained spreadsheets of member payments and activities Prepare engagement and audit letters; initiated conflicts reports; drafted and finalized monthly client invoices; made travel arrangements and tracked expenses; set up meetings and conference calls; created and maintained numerous client filing systems; assisted with document production projects and the daily input of time sheetsManaged the receptionist area, including greeting visitors and clients.Kept daily inventory of office supplies.Coordinate meals and venue spaces for meetings.Handled travel arrangement including booking flights, hotels, and car rentals. Package and ship all marketing portfolio booksScreened high volumes of internal and external confidential communications, including email and mail.Processed expenses accumulated by executives, office staff and general office usage.Develop spreadsheets for finance department reflecting all monthly expenses. Show less

Miami/Fort Lauderdale Area

Provides Executive Administrative support to Principal including email organization and all scheduling, updates on daily priorities and operations, support for client work Supports ongoing client work and new business development with report and document preparation; copy writing and editing/proofreading client-facing documents; writes blog entries; implements content on CMS and in Marketing Automation system Supports research projects: compiling secondary research, copy editing research… Show more Provides Executive Administrative support to Principal including email organization and all scheduling, updates on daily priorities and operations, support for client work Supports ongoing client work and new business development with report and document preparation; copy writing and editing/proofreading client-facing documents; writes blog entries; implements content on CMS and in Marketing Automation system Supports research projects: compiling secondary research, copy editing research documents for consistency and accuracy Maintains company accounting Coordinates with Project Manager on budgets and project plans Manages company travel booking, reconciliations and travel credits; assures all reimbursable travel is billed back to clients in a timely fashion General office and IT support including greeting visitors and in-person requests for informationdocuments Show less

Design And Visual Communications, General

Ux Design