Denise Karp Email and Phone Number

Providing Online Remote Support to clients of ArchiOffice and EngineerOffice software around the world. Excels in interpersonal communications with customers and IT professionals. Manages identifying technical resolutions and functionality of office environments. Specific knowledge beyond software applications is in business functionalities in accounting and architectural environments. Knowledge in PC and Mac (Apple) networking. Growing knowledge on Microsoft SQL Server management and QuickBooks.

Responsible for providing technical software support to Architects, Engineers and their office personnel around the world for specialized software designed for Project Management activities. Provided first level online support for all technical computer, network and application related questions, issues and problems. Maintained support log using a third party software tool, SalesForce, for recording solutions of reported issues and problems for clients using the software on various operating systems. Responsible for troubleshooting operating system compatibility issues for Apple and PC in standalone, LAN and server environments.• Established and maintained high level of rapport combining excellent customer service with customers; Scored very high in Customer Satisfaction results• Self taught specialized software application for installation, implementation and functional purposes• Successfully diagnosed software application functions at customer sites using telephone and remote communication capabilities• Identified software operating issues; produced successful resolutions and functional tasks • Resolved complex and everyday service requests relating to PC, server, and network hardware and software problems and malfunctions• Established communication for unresolved operational problems to Development and Programming • Provided guidance, assistance, and follow-up on customer inquiries• Successfully tested and implemented software updates and processes effectively to diverse operating systems • Effectively managed resources in the execution of multiple projects

Responsible for maintaining and supporting 125+ Apple Network in Middle School environment. Facilitated teaching staff and students in various grade levels. Assisted in numerous service activities proposed by teaching assignments. Supervised students during academic and social learning experiences.• Maintained data systems including attendance, Power House Grading Systems and Audio/Visual system used for scheduling, reporting and tracking of material used in classrooms • Clarified and demonstrated uses of various software applications to assist in teacher assignments• Supervised various student grade levels using class assignments provided by teachers• Trained students and staff on various software programs and internet capabilities including Microsoft Word, PowerPoint, Excel and internet navigation using various search engines, text structures, collecting and retrieving information and provided ongoing support to students and staff

Pioneered internal computer application training programs to grow consultants and develop employees. Initiated, implemented and managed personal computers networked throughout corporate office environment. Managed teams installing office networks in various departments throughout company. • Developed WINDOWS feasibility study for company executives deciding on network installation• Designed installation and testing process of department networks – 5 to 30 node installations• Implemented personal computer network (Windows based) in corporate offices • Investigated, installed and implemented software applications on PC networks using WordPerfect, PowerPoint and Lotus.• Trained office personnel on uses of software and network system • Created backup schedule of computer data and provided restore function as needed• Initiated teams for installations and management of team functions• Manned client hotline providing troubleshooting for PCs and applications• Migrated office functions from mainframe operations to personal computer networks• Successfully maintained network systems in Corporate Home office growing to over 200 nodes.