Denise King Email and Phone Number

Provide program leadership and strategic direction for complex business processes supporting global deployment of Sales forecasting capabilities. Provide project leadership and support of delivery teams.

Partner with corporate leadership teams - C-Level, VP-Level, and Directors, to help drive multi-million dollar, global organizational changes and define key performance metrics and establish global learning strategies, curriculum, and delivery including face-to-face, virtual, and eLearning solutions Change ManagementWork with all levels of an organization to lead global change management initiatives, including readiness assessments, communications planning, resistance management, training, and collecting and monitoring feedback. Project ManagementLead all project management activities from requirements gathering through implementation of SDLC with project teams ranging from 5-50 users, project budgets ranging from $10m-$70m, and project timelines between 6 and 24 months. Work with Oracle E-Business (Finance, Sales, Procurement, Order Management, Product Lifecycle Management), Ariba Procurement, Aria Billing, Apttus CPQ/CLM, Salesforce.com, and Cloud (Managed Hosting, Self-Managed, Private) implementations for Sales, Sales Support, Billing, and Operations teams. Manage all training project management activities - instructional design, content development, training delivery, and post-training support - for local and global customers – North America, Europe, Latin America, Africa, and Asia PacificTraining/Learning & DevelopmentTrain, coach, and mentor new and existing project managers, learning specialists, and trainers on professional skills, as well as industry and corporate standards. Collaborate with Sales leadership teams to define and implement learning strategies for sales new hire orientation, on-boarding, on-going development, and refresher training. Deliver technical training / systems training as well as soft skills training – conflict resolution, time management, team building, etc. Plan and execute global roll-out of sales training in multiple cities and multiple countries for 100 – 5,000 users

Spearheaded software enhancements and new functionality as well as change management for enterprise-wide CRM systems for 6,000+ end-users; managed cross-functional support teams in support of CRM proprietary systems; scheduled and lead project kickoff meetings, project status meetings, and client status meetings; managed all phases of the project development lifecycle from initiation through closing Developed and maintained project documents – project charter, scope, and project plans; lead and conducted in-house and external end-user training for CRM solutions for Help Desk, Asset Management, Operations, Account Management, and external Pharmaceutical sales reps Established training curriculum and onsite support procedures for Pharmaceutical sales training. • • Conducted internal and classroom training for CRM systems – Siebel and proprietary software; lead feasibility, business requirements definition, analysis, system design, configuration, testing, implementation and support phases for several large-scale Pharmaceutical CRM projects Facilitated and conducted user acceptance testing, system integration and regression testing for software/hardware changes; assisted in development of functional design specifications, data dictionary, and entity relationship diagrams in support of proprietary CRM application implementations

Provided daily operations and facilities management for 2 data centers; managed departmental budget in excess of $5m; developed Disaster Recovery & Business Continuity Planning procedures for each data center and tested disaster plans; established and maintained vendor relations for all computer and facilities maintenance contracts and equipment procurement; developed, tested, and implemented standard operating, support and auditing proceduresDeveloped and conducted end-user training for Operations, Telecommunications and Network departments regarding server, network and telecoms support requirements

• Determined and scheduled batch processing • Monitored batch jobs for successful completion and corrected errors• Worked with customer teams to process data loads and other batch processing• Ensured operation of equipment by completing preventive maintenance requirements and tests;