Maintain pupil files, process transferring files both incoming and outgoing. Oversee school stationary, having designed and implemented an inventory spread sheet to keep track of department uses whilst also ensuring supplies are readily available. Answer parent queries/complaints both over the phone and face to face. Process visitors to the school ensuring all relevant documentation has been received. Log any safeguarding concerns onto school system and information passed to DSL. Support senior leaders and teaching staff with any operational tasks. Use data tracking sheets daily to ensure all departments are aware of any changes to pupils. Implement and maintain reception policies and documents. Monitor and action school generic emails sharing relevant emails with the correct team member.

Process GP referral requests using e-referral system as well as send private or other medical providers referrals via email, letter or phone. Process fee work including DVLA, PIP, SAR and prepare documents for legal matters. Monitoring and actioning the surgery’s email and medical secretary query list. Code clinical diagnosis from hospital letters using DOCMAN and EMIS WEB. Complete searches for specific categories of patients to send out messages inviting them for clinics/checks. Liaise with hospitals and other care providers to chase results, letters or ongoing concerns regarding patient care plans. Process new patient registrations including summarising records and contacting Primary Care records to raise concerns if necessary. Arrange GP students ensuring documents and patient calls are booked. As reception Manager I recruited team members, carried out training and performance management reviews. Scheduled rotas including staffing ad hoc clinics like COVID and flu.

Reception duties including, answering incoming calls, booking appointments using emis, calling back patients to arrange follow up care.Liaising with GP's and external patient care teams.General admin duties, producing letters to patients, outgoing post and general housekeeping.Providing high level of professionalism and empathy when dealing with patients both face to face and when conversing on the phone.

Selling new and used Audi vehicles, and other related products including finance and service packages.Responsible for generating own leads via cold calling and actively seeking out sales opportunities from existing customers.

Assisted the General Manager to run a 4,000-member private health club in• Responsible for overseeing the day-to-day operations of the health club.Ensuring 55 staff and 5 Department Managers achieved daily standards and targets and provided a high level of customer service for the members of the club.• Over seen the H&S policies and staff training in all areas including emergency procedures and first aid.• HR duties including recruitment, performance managing, appraisals and disciplinaries.• Developed staff incentives and member social events by building relationships with other companies around the area.