Develop case studies, technical marketing materials, and other meaningful web content to support sales and service. WDS is an award-winning warehousing, distribution, inventory, and supply chain management company with locations across the USA and Canada. WDS is one of the largest BRC certified Storage and Distribution centers in USA and Canada. As a WBENC-certified, woman-owned business, Women’s Distribution Services is a national warehousing and distribution company with core… Show more Develop case studies, technical marketing materials, and other meaningful web content to support sales and service. WDS is an award-winning warehousing, distribution, inventory, and supply chain management company with locations across the USA and Canada. WDS is one of the largest BRC certified Storage and Distribution centers in USA and Canada. As a WBENC-certified, woman-owned business, Women’s Distribution Services is a national warehousing and distribution company with core customers in the food industry. The nationally recognized WDS brand reliably delivers best-in-class sourcing, private label products, and an efficient supply chain management. Our customer base is a diverse mix of Fortune 500 companies in the food, medical and technology industries. Show less

Lead a group of talented writers and information designers in developing technical user guides, end user guides, online help, internal procedures forms, and other deliverables to assist customers and colleagues in performing their tasks.

Built a multi-function team to support customers directly and to aid colleagues in doing their jobs efficiently and effectively. The teams varied responsibilities included technical documentation, customer training, compliance training, testing, and customer relationship management.

Worked in Insurance Services division (later ChoicePoint). Designed, wrote, and published technical and end user documentation for insurance products and services. Oversaw creation of technical documentation group.

Designed, developed and presented training for law enforcement, security and counter-terrorism sector. Developed training materials. Designed and wrote course catalog aimed at local and federal government law enforcement and private security contractors who had responsibility for responding to crisis situations. Wrote reports and analysis for security response evaluations, and edited/scripted/narrated accompanying videotape summaries to support conclusions.Designed, developed… Show more Designed, developed and presented training for law enforcement, security and counter-terrorism sector. Developed training materials. Designed and wrote course catalog aimed at local and federal government law enforcement and private security contractors who had responsibility for responding to crisis situations. Wrote reports and analysis for security response evaluations, and edited/scripted/narrated accompanying videotape summaries to support conclusions.Designed, developed and served as lead instructor for Department of Defense Hostage Negotiations School (2 week program).Wrote responses to RFPs for local, state and federal agency contracts related to security training and evaluation.Developed course materials for training programs including 2-week sniper school, command post operations, SRT and advanced SRT training, officer survival, first responder and hostage negotiations and response programs. Show less

Designed and developed training for security and law enforcement, with emphasis on counter-terrorism.Developed and was lead instructor for DOD Hostage Negotiations school.Developed, coordinated, and analyzed security evaluation exercises for DOE facilities.