Denise Lorenz

Denise Lorenz Email and Phone Number

Program Manager, Tesla @ Tesla
palo alto, california, united states
Denise Lorenz's Location
Las Vegas, Nevada, United States, United States
Denise Lorenz's Contact Details

Denise Lorenz personal email

About Denise Lorenz

Highly accomplished operations professional with 20 years of career progression in customer care, quality, project management, continuous improvement and process engineering. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams across diverse industries. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Results-oriented, decisive leader adept at forging productive relationships with key partners, vendors and clients. Recognized for turning around struggling operations to achieve sustained improvement.Specialties: Call Center Operations, Project Management, Six Sigma, Process Improvement, Lean, Business Planning, Quality, Training and Development and Change Management

Denise Lorenz's Current Company Details
Tesla

Tesla

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Program Manager, Tesla
palo alto, california, united states
Website:
tesla.com
Employees:
35777
Denise Lorenz Work Experience Details
  • Tesla
    Program Manager
    Tesla Aug 2020 - Present
    United States
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  • Startek
    Sr Account Manager
    Startek Jun 2016 - Feb 2020
    Virtual - Global
    Provided support to operations and workforce with operational assessment and solution's training and leadership development, process improvement, project management and implementation. Responsible for the development of the new corporate coach development along with supporting infrastructure and tools. Most recently launched new processes to support training that reduced attrition in the first 90 days by 27% in the targeted campaigns. Viewed as a go to resource to identify and resolve cross functional challenges.
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  • Sitel
    Sr. Operations Manager
    Sitel Jun 2014 - May 2016
    Las Vegas, Nevada Area
    Provide leadership and effective communication between operations, vendor management and site director. Responsible for developing strategy, P&L and performance. Provided direction to management staff with day-to-day operations to drive productivity and performance along with the development of the supervisors and staff
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  • Sitel
    Process Improvement Program Manager
    Sitel Jun 2009 - Jun 2014
    Identify opportunities and encourages a continuous improvement culture within the site. Responsible for Lean/Six Sigma projects that eliminate re-work, provide cost savings, increase revenues and increase client/customer satisfaction within the site. Identify opportunities/issues, defines and manages continuous improvement projects using the Lean Sigma/DMAIC framework.
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  • Element Customer Care
    Vice President, Call Center
    Element Customer Care Nov 2006 - Dec 2008
    Provided strategic direction during start up operations. Focus: on/off shore call center operations including leading, staffing, performance analysis, customer experience, and building relationships with partners and clients. Worked with clients to gather requirements, develop process and procedures and launch services, tools and clients. Responsible for management of the day-to-day operational relationship with the clients and off shore outsources.
  • Infonxx
    Vice President, Quality
    Infonxx Oct 2003 - Oct 2006
    Overall responsibilities and authority for quality experience for clients and end-users. Managed broad scope of programs; customer satisfaction surveys, market audits, operation reviews, national directory assistance performance index, ad hoc surveys and scripting. Led staff of 75 across 7 sites globally with a $2.6 million operating budget reporting to CEO.
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  • Comcast
    Director, Call Center Operations
    Comcast Apr 2001 - Apr 2003
    Provide operational consulting support and guidance to front-line call centers nationwide. Reported to VP, Operations and functioned as operations liaison between Customer Care, Engineering, and Technical Field Operations. Managed operational assessments and launch of new products and services from the customer experience aspect; comcast.net, HDTV and CRM tool.
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  • Budget Rent A Car
    Project Manager
    Budget Rent A Car Apr 1999 - Nov 2000
    Lamoore,Ca
    On-site project coordinator to consolidate reservation sales activities from 14 locations into two centers. Opened Lemoore Contact Center. Responsible for hiring and training the leadership, living the culture, establishing operational procedures, training, performance contracts.
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  • Kaiser Permanente
    Director Appointment And Advice Center
    Kaiser Permanente Jun 1998 - 1999
    San Jose, Ca
    Recruited to provide member service, liaise with hospital physicians and staff and exceed performance goals. Center operated 17 hours/day, 7 days/week. Supervised teams of 480 in stand-alone, bilingual, 2-Union environment within matrix organization. Responsible for clerical and RN staff who scheduled medical appointments and provided medical advice to members.
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  • Pacific Gas And Electric Company
    Various
    Pacific Gas And Electric Company Jul 1980 - May 1998
    San Francisco Bay Area
    Held various positions of increased responsibility and authority, including Call Center Director, Business Planner, Program Manager, Administrative Services, Energy Services Conservation, Project Manager and Corporate Trainer
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Denise Lorenz Skills

Process Improvement Call Centers Management Customer Experience Business Process Improvement Customer Satisfaction Vendor Management Outsourcing Program Management Six Sigma Continuous Improvement Project Management Analysis Leadership Recruiting Performance Management

Denise Lorenz Education Details

Frequently Asked Questions about Denise Lorenz

What company does Denise Lorenz work for?

Denise Lorenz works for Tesla

What is Denise Lorenz's role at the current company?

Denise Lorenz's current role is Program Manager, Tesla.

What is Denise Lorenz's email address?

Denise Lorenz's email address is de****@****ail.com

What schools did Denise Lorenz attend?

Denise Lorenz attended California State University Fresno, Villanova University.

What skills is Denise Lorenz known for?

Denise Lorenz has skills like Process Improvement, Call Centers, Management, Customer Experience, Business Process Improvement, Customer Satisfaction, Vendor Management, Outsourcing, Program Management, Six Sigma, Continuous Improvement, Project Management.

Who are Denise Lorenz's colleagues?

Denise Lorenz's colleagues are Christopher Mackey, Farah Khatib, Paweł Karbowniczek, Andrew Garritano, Fairen Childs, Quinton Koenig, Anna Łukowska.

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