Denise Jacobs Email & Phone Number

Burlington, North Carolina, US

Secaucus, NJ, US

• Provide DevOps/Third Tier support for a complex web application with more than 100,000 active users.
• Performed extensive troubleshooting and diagnostics to recreate application issues and determine root cause.
• Participated as a member of Agile software development teams to assist in gathering requirements, prioritizing user stories, software deployment, and continued support.
• Developed reports and extracts from multiple databases using SQL and Excel.
• Collaborated across many technical and business teams in support of the application.
• Developed technical documentation for support-related processes.

Secaucus, NJ, US

• Project manager, Business Analyst and Development Team Lead for projects related to the conversion of the Solstas Lab Information System (LIS) to Quest’s Standard LIS.
• Served many roles for a large project to convert Solstas clients to the Quest test compendium. Served as technical team lead for developers across multiple applications, created functional requirements, developed and.
• Project contributed to a highly successful lab and customer conversion by providing clients a superior experience when transitioning from the legacy Solstas LIS to Quest’s standard LIS.

Secaucus, NJ, US

• Business Analyst and Team Lead for the Solstas LIS after acquired by Quest Diagnostics.
• Served as LIS Team Lead for the integration of Solstas Clinical and CoPath Results with Quest Client Products applications, including PSC/Hospital/EHR Lab Orders and Results, the Hub application for client interfaces.
• Quickly developed expertise in Quest systems.
• Responsibilities included participating in architecture and design meetings, developing requirements, assigning and prioritizing development tasks, collaborating across multiple Quest product development teams.
• Served as Test Lead for the integration of Quest Client Product Orders with the Solstas LIS. In this role, created and executed all unit, system and UAT test plans, and coordinated and prioritized tasks with the.
• The successful integration of the Solstas LIS orders and results to these Quest applications paved the way for the transition of Solstas PSCs and clients to Quest.

Greensboro, NC, US

• Test lead for a large lab conversion project following a Solstas acquisition of another lab.
• Developed detailed test plan to exercise all aspects of the new software to manage the conversion.
• Led a team of testers to execute the plan and evaluate results.
• Strong testing contributed directly to the success of the project. Customer retention of 99% far exceeded the target.

Greensboro, NC, US

• Lab System Analyst and project lead on multiple projects to support the Solstas Lab Information System (LIS).
• Responsible for the implementation and testing of instrument interfaces to the LIS.
• Responsible for the definition of lab tests in the LIS, including reflexes, reference ranges, and calculations.
• Project lead for updates to the Customer Service STAT/Call system and the Lab’s Frozen Specimen Processing System.

Switzerland 🇨🇭, CH

• Project manager for development and successful implementation of an extranet-based system for the secure transfer of highly sensitive data files between Roche and its external business partners.
• Worked with a wide range of Roche departments to gather business requirements, research the secure communication software market and select and evaluate Valicert’s SecureTransport product.
• Responsible for all communications with the vendor, Roche users, Roche IT, and external business partners.
• Created the security model and the associated directory structure in the Roche DMZ.
• System resided on Windows Servers running IIS, SSL, FTP, HTTPS, ASP, and SecureTransport software.
• Validated system for the FDA as application was used to transfer data from Clinical Research Organizations conducting clinical trials for the company.

Switzerland 🇨🇭, CH

• Developed a high-profile web-based application to allow Roche users to create and manage purchase requisitions and check requests in SAP.
• The project was a multi-tier application using java, SAP interfaces (BAPI’s), the NetDynamics Application Server and Microsoft IIS.
• Web-enabling these applications provided a tremendous cost-savings to the company by eliminating the need to acquire SAP client licenses for the 1000+ employees requiring access to this functionality.
• Researched distributed computing technology for Application Integration utilizing Common Object Request Broker Architecture (CORBA) and evaluated how this technology could be applied for Roche.

Switzerland 🇨🇭, CH

• Served as project manager for the development and integration of text retrieval and imaging systems with an Oracle-based document management system for the company’s Drug Regulatory Affairs department. The system.
• Responsible for all aspects of the system development life cycle.
• Technologies included Oracle, Powerbuilder, ConQuest (text retrieval) Watermark (image retrieval software), and Intrafed (image scanning, OCR, and storage).
• This was an extremely important project aimed at reducing the time to bring new drugs to market, and paid for itself many times over as a result of decreased regulatory filing times for a number of products over the.

Switzerland 🇨🇭, CH

• Served as project manager and developer for an enterprise-wide imaging application to put the company’s internal scientific reports, a vital company resource, online for quick and easy access by researchers.
• The project successfully implemented a client-server application using a VAX/VMS server hosting a TRIP Text Database application, Windows clients, Pathworks/DECNET, DecMessageQ software for interprocess communication.

Switzerland 🇨🇭, CH

Served as developer and technical expert for the TRIP Text Database Management System.

Master Of Science - Ms, Computer Science

Bachelor Of Arts - Ba, Math And Computer Science