-Manage and acknowledge incoming orders, submission of purchase orders with vendors, issue invoices & troubleshoot non shipped orders on estimated ship date.-Audit weekly estimates to ensure customes acknowledged timely.-Follow up with past due business to business accounts receivable items.-Create process improvements, assist the sales staff and production staff, resolve customer inquiries as needed.Interact with customers and vendors via telephone, email & face to face.Select Contribution:-Documented Office Manager duties and detailed procedures.

Demo 1010 Premium Drinks in DFW Metroplex at various retail locations

-Manage and review the audit process for excessive trust account balances and fiscal year end, including researching and resolving discrepancies. Oversee the return disbursements process and upload positive pay. Create process improvements, assist the staff attorney with court orders, and resolve customer issues as needed. Accomplish goals by creating tasks and encourage teamwork to get all assignments accomplished. Business to business collections. Communicated with debtors, attorneys, creditors, and other trustee offices by telephone, email & face to face.Selected Contributions:• Balance on hand cash and receipts prior to a monthly disbursement of $3M to $5M. Ensure month-end close is accurate through the review of account adjustments.• Established Meeting of Creditors Hearing Officer utilized to review cases, determine feasibility, locate assets, and undisclosed income.

-As an AAP, oversaw, balanced, and maintained all department general ledger accounts. Investigated and resolved discrepancies and issues. Implemented company policies and procedures, while maintaining team moral and encouraging collaboration. Handled customer telephone concerns with a professional and encouraging demeanor. Selected Contributions:• Successfully managed, developed, trained, mentored, and reviewed the performance of 8-10 call center employees at any given time.• Executed new department procedures by utilizing a lean six sigma pilot program.

As an AAP, oversaw diverse functions including reconciling settlement and general ledger accounts, setting up and maintaining ATM cards, and researching customer disputes. Successfully implemented procedure changes to streamline ACH, ATM’s, and debit cards to reduce financial loss. Interacted with all management levels and corresponded with clients via telephone, e-mail and face to face.Selected Contributions:• Played key role in balancing the network ATM usage including the audit of 25 branch ATMs.• Maintained ACH operations and ensured compliance by becoming NACHA certified.

Directed day-to-day operations within reconciliation, preparing journal entries, and billing of more than $40B annually. Prepared journal entries to accurately record settlement activities. Communicated with other credit card processors, chargeback staff, customer service, and IT staff to resolve disputes. Ensured timeliness of contractual billing. Completed extensive accounts payable and accounts receivable transactions through Trial Balance.Selected Contributions:• Balanced incoming and outgoing credit card activity of more the $70M daily.• Oversaw the daily credit card settlement of interchange, contractual fees, and pass through costs for over 300 customers.