Denise Maass Email & Phone Number

Germany

Köln, Nordrhein-Westfalen, Deutschland

- Combining administrative tasks, accounting, payroll accounting, and parts of HR- First contact person for all office suppliers- Link between external suppliers and internal accounting department as well as link between team members from other departments and accounting- Preparation of the monthly payroll & reimbursement of employees' travel and other.

Stuttgart, Baden-Württemberg, Germany

- Managing all reservations at the VfB Clubrestaurant by braun., including everyday lunch & dinner reservations as well as exclusive events- Receiving, handling and organizing requests for specific events, such as business meetings, birthday or company Christmas parties, etc.- Presenting and Selling available and suitable event options (including.

Stuttgart, Baden-Württemberg, Germany

- Leading & Training of the Front Office staff (13 persons), appraisal interviews, Quality Management; rosters and vacation schedules- Application management, job interviews- Customer Relations & Complaint Management- Budget, insights into Revenue Management, maintenance of rates and other basic data in the back end of the PMS (hotel software)

- Leading & Training of the Front Office- as well as the Housekeeping staff- Administrative tasks, such as rosters, commissionary invoices, cashier drops and stocks, monthly statistics- Ordering goods for Front Office and Housekeeping, checking deliveries and invoices, monthly inventory stocktaking- Customer Relations & Complaint Management

- Leading and organizing the shifts, ensuring that all standards were met- Guiding und training of the Front Office Clerks- Maintenance of customer profiles, pre-arrival preparation

- Reception (Check in & Check out of individual guests as well as groups)- Rooms controlling- Guest Relations (organizing guest transfer, guest support, guest requests)- Night Audit (administrative tasks, night patrol, room service)

Melbourne, Australia

- Cleaning and Organizing rooms- Turn-down Service- Serving individual guest requests- Handling guest complaints regarding room cleanliness or arrangement of the rooms

Estepona, Málaga, Spain

- Service and Setup- Handling guest complaints, requests and inquires on food, beverages and service - Administration, such as comparing budget to cost and profit, checking the inventory, analyzing Guest Satisfaction Surveys, and planning the service staff's weekly roster - Assist the Restaurant Managers and Supervisors in efficiently managing the.

- Service during banquets and in the hotel's different restaurant outlets

Bachelor Of Arts (B.A.), International Hospitality Management

Activities and Societies: Grape Society

Bachelor Of Business, International Hospitality Management

Activities and Societies: VU Vollies