Reporting to Global Head of HR (direct) and CEO (indirect), lead a regional HR and Internal Communications team in US and Canada while serving as the HRBP for the global Travel Line of Business. Overseeing all HR functions to provide HR services to the business while partnering with leaders to drive successful change to meet key business priorities.Key Achievements• Navigated pandemic to include transitioning 800+ associates to working remotely while keeping them informed and engaged; provided leaders resources and tools to manage remotely; implemented cost and staffing measures; and deployed new benefits to support employees and their families during the crisis• Integrated two separate Human Resources teams into one regional team serving the local entities while balancing multiple global transformational change efforts including the implementation of a global HR system• Formed a DEI Council to work collaboratively across the organization to provide awareness, education, and an open environment to ensure differences are valued

Reported to Regional HR leader, led the HR & Internal Communications team and Agile Office. Directed all HR functions while transforming the business to the Agile Way of Working. Key Achievements• Led Agile Office to define plan and build roadmap for Agile Way of Working with key stakeholders to include training and certifications, driving change efforts, and coaching to support newly formed teams to ensure long-term, sustainable success• Designed and implemented new Agile organization including a matrixed management structure with dedicated cross-functional teams to gain quicker speed to market through prioritization while increasing collaboration and engagement • Designed and implemented full open concept workspace with collaboration space conducive for business teams to thrive in the Agile Way of Working• Increased engagement scores specific to process efficiencies and prioritization as an outcome of the Agile Way of Working implementation

Responsible for the strategic planning and management of the human resources function which includes benefits & compensation, talent acquisition & development, organizational effectiveness, talent management, performance management, payroll and HRIS.

Led 8 HR professionals. Directed the efforts and strategic projects of Recruitment, Performance Management, Compensation, Training & Development, and Talent Management to attract, retain, and motivate associates.

Led 7 HR professionals within the functions of Payroll, HRIS, Benefits, Recruitment, and Compensation. Directed the efforts to provide an effective recruiting strategy for all levels within the organization; accurate and timely payroll; and a comprehensive total rewards program.

Reporting to the EVP, Human Resources (direct line) and Commercial Channel President (indirect line). Partner with Channel Leadership Team to develop Channel strategy and support channel-wide projects to integrate and execute business initiatives. Provide HR support to our Domestic and International Commercial operations consisting of 1200 employees. Consult with the Channel President and Leadership Team to formulate and manage a comprehensive HR business strategy that includes talent management, staffing, knowledge management, retention, and compensation. Address and respond to employee relations issues and conduct relative investigations.

Reported to the EVP, Strategy Integration. Managed enterprise-wide project to create and implement a Superior Service process for all Business Channels to enable competitive differentiation with Superior Service. Designed and developed a core competency model, staffing strategy, training programs, and recognition & rewards programs to support the strategic direction and business model of the Company. Partnered with senior leadership and key personnel to identify process improvements and best practices based on Six Sigma methodology; defined service standards, and established external and internal metrics to measure customer satisfaction.

Reported to the EVP, Human Resources. Led 12 direct reports while managing the Service Center operation of Human Resources. Designed and integrated measurements to manage performance of representatives while maintaining a 97% call response; developed response and tracking metrics to ensure accuracy and completeness of requests. Responded to call escalations regarding all HR disciplines including employee relations, talent management, benefits, compensation, payroll, and employment.

Reported to the VP, Training. Primary focus was Management Development, specifically Recruitment Practices, Performance Management, and Preventing Harassment resulting in significant reductions in voluntary terminations and litigation. Responsibilities included consulting with managers on performance issues and implementing action plans and initiatives to enhance work processes and team efforts; designing, developing, and deploying corporate headquarters training and education programs to achieve goals and business objectives; planning, organizing, implementing, and managing offsite enterprise-wide training initiatives to improve corporate performance, grow revenue, and improve the bottom line. Professional Development Workshops designed, developed, and/or delivered:Recruitment PracticesCustomer Service Strategic Planning Performance Reviews Communication Skills Preventing HarassmentEmployee Retention Time Management Team Dynamics