Denise Mccrae Email & Phone Number

Alpharetta, Georgia, United States

Hybrid Work From Home schedule. Billing Analyst. Communicate internally and externally. Assist customers with billing and payment questions. Reconcile bank statements daily. Research and rectify misapplied payments. Point of contact for Insurance Agents and Agencies. Handle commission payments, statements, questions and collections. Research, confirm and process refund payments. Initiate, follow-up and confirm the collection process. Assist the Assistant Vice President of Audit with month-end journal entries utilizing People Soft. Provide the Cheif Financial Officer (CFO) with monthly and quarterly figures. Partake in company innovation. Assist with discovering and implementing better workflows and procedures. Answer phone, emails and letters. Assist headquarters with rollover phone calls to better assist customers.

Greater Atlanta Area

Team Lead for Billing Department

Norcross, Georgia

A Data Entry Position;Entering contracts for advertising from a web based platform (Salesforce) to a manual Billing System (Max). Staying up to date and enforcing new policies. Supporting up to 17 major cities and all smaller cities nationwide for contract entry.Train New HiresProvide up to date reports upon request. Continuous support and communication with the Sales Team via email and phone. Find and provide solutions for Sales Team. Complete the billing cycle for each supported city each month. Adhere to deadline.Attend meetings in lieu of Management upon request.

Norcross, Georgia

A Data Entry Position;Entering contracts for advertising from a web based platform (Salesforce) to a manual Billing System (Max). Staying up to date and enforcing new policies. Supporting up to 17 major cities and all smaller cities nationwide for contract entry.Train New HiresProvide up to date reports upon request. Continuous support and communication with the Sales Team via email and phone. Find and provide solutions for Sales Team. Complete the billing cycle for each supported city each month. Adhere to deadline.

Seasonal Position for Tax Season providing clerical services.

Decatur, Georgia

In Home Health Care Staffing Agency.This position consisted of office and field work. The office included basic clerical duties (answering multi-line phone system, filing, data entry), Training/Orientation to new hires, matching employed CNA's for clients to be serviced at home, build and maintain positive relationships with clientele, On-Call 24/7 for one week once a month, and special projects upon request. As a certified CNA, Field duties included; traveling upon immediate request to service clientele when needed, ensuring all Adult Daily Activities are completed thoroughly (bathing, brushing teeth, dressing, etc), encouraged clients independence whenever possible, serve meals, and cleaning to ensure suitable living conditions.

Grayson, Georgia

This position was for the first store of a possible retail chain. I researched, purchased, installed and configured a POS (Point of Sales) system for the store. This included adding the entire stores inventory. As well as trained the Owners and Employees how to operate the equipment. A part-time Sales position was then offered and accepted. This included responsibilities such as;Setting Up and Breaking Down jewelry displays daily, Cashier, Answering Phones, Up-Selling, Knowledge of different metals and gems and Runs to a Refiner with up to $25,000 of precious metals and gems(3x/week). I was also in the beginning stages of being a Jewelers Apprentice; changing watch batteries, buffing out scratches from precious metals, and re-rhodiuming Gold pieces.

Snellville, Georgia

A Customer Service position in Retail. Responsibilities ranged from Cashier, Resolving Customer Issues, Returns/Exchanges, Upholding and Enforcing Company Policies, Answering up to 12 Phone Lines, Completing Customer Credit Applications, Training New Employees, Calculating End of Day Totals, and other special projects upon request.

Bachelor'S Degree, Psychology

Bachelor Of Business Administration (B.B.A.), Psychology