Denise Mcelwain, Msol Email & Phone Number

Philadelphia, Pa, Us

United States

United States

Tasked with leading, developing and providing oversight of Encompass next generational digital estimating platform and personnel.led a group of up to 17 direct reports consisting of both office-based and remote staffing that successfully expanded Encompass's Digital estimating into all 50 states. Managed a book of expenditures of over $4.4 million dollars through three quarters of 2020. Utilized date analytics reporting, analytic divisional personnel, and quality control personnel, for lost control reduction strategies, coordinate the expansion of Encompass's digital platform, and demand forecasting. Coordinated and facilitated quarterly Leadership Business Meetings. Routinely provided updates to senior leadership, mid-level leadership and front-line staff on gained efficiencies, process enhancements, and loss cost strategies, through business meeting touch points, formal training sessions and informal fingertip reference material.

Mid-Atlantic Region

Responsible for managing and motivating field staff to achieve inspired levels of performance an expert execution of required claim processes.Ensured and enabled staff to maintain a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met. Reviewed customer satisfaction results; celebrated achievements and develops and directs business unit action plans as needed. Created a productive and supportive work environment of highly engaged employees who create highly satisfied customers. Ensured understanding of business objectives, results, processes, etc. with their direct reports. Participates in checkpoints, goal setting and PDS's. Effectively coached and provided development and career guidance for direct reports. Led training sessions for the team.

Greater Philadelphia Area

Essential member of the Oversight Team Performed claims guidance, quality assurance and analysis and training. Ensured consistency of estimating practices and compliance to best practices. Review subrogation claims.

Representative charged with servicing several accounts as an appraiser for damages. Inspect Auto, Motorcycle, and Heavy Equipment to determine the nature and extent of damages. Review and assess the actual cash values on autos, motorcycles and heavy equipment. Determin and authorize payments to parties involved. Recognize and reviewed subrogation,salvage opportunities and fraud. Monitor and rate direct repair body shops. Maintain an open line of communications with Insurance Agents License: motor vehicle physical damage appariser PA license

Springfield, Pa

Essential representative tasked with investigating insurance claims Steered negotiations of settlements, bodily injury claims and prorate limits; authorized payments to all parties. Worked closely with attorneys representing clientele property damage and bodily injury claims.(including moderate to severe soft tissue injuries, fractures, scarring and concussions)Inspected and reviewed automobiles to better determine the nature and extent of damages and total losses.PA Appraiser License Member of Arbitration Forums

Certificate, Applied Project Management

Masters Of Science, Ms, Organization Leadership

Activities and Societies: Kappa Gamma Pi- Honor's Society

Bachelors, Ba, Business Administration