Driver for Uzurv which is a non-emergency transportation company.

● Assist customers who are enrolling in a Managed Care Insurance plan in conjunction with their Medicaid Insurance Benefits● Accurately and swiftly answer incoming calls for the enrollment● Assist customers with answering questions and direct them to the proper resources if they contact the incorrect department● Maintained a minimum of 95% on Quality Assurance Scoring while minimum expectation is 90%● Maintained a 30% survey retention while minimum expectation is 20%. Satisfaction scores on survey 95%● Ensures that all HIPPA standards are maintained● Assisted new Customer Service Representatives with answering questions when Supervisor is not available

● I work with customers to maintain and match customers to appropriate solutions to their healthcare needs● Ensure customers experience with our client (Healthcare.gov) was a smooth and efficient experience and managed and obstacles encountered● Actively work to resolve discrepancies with insurance companies and the insured so all parties were dealt with fairly and timely● Ensured that all management and executive issues were managed; successfully shepareded complex system issues and avoided escalations● Ensured that all HIPPA standards are maintained and adhere to as we work thru issues with customers and clients

● Processed Accounts Payable and Receivable for four company divisions ● Managed all International Shipments of products. Tracked all payments and coordinated all international shipments with various shipping and trucking companies. ● Maintained all driver records for DOT (Department of Transportation). Drug screenings, Mileage Reports, Expense Reports and all vehicle registrations for Four divisions ● Ordered and maintained marketing materials for Cambria division of the company ● Tracked and calculated all sales associates commission reports

● Provided customer service answering customer inquiries, solving problems, and providing new product information● Earned management trust by serving as key holder, responsibly opening and closing store● Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges● Designed marketing pieces and maintained social media marketing● Communicated with vendors regarding backorder availability, future inventory and special orders● Handled all aspects of cash management● Scheduled daily and weekly inventory pickups and deliveries

● Implemented new processes and systems for improving customer service satisfaction resulting in being awarded of most profitable store in the company for 2012● Partnered with Corporate Training Department to create and implement new training materials and programs● Organized and submitted daily sales reports for the accounting department● Maintained associates knowledge of current sales, store promotions, store policies regarding payments, returns andexchanges● Trained new employees by providing knowledge of specific store tasks and policies● Investigated and resolved customer inquiries and complaints in a timely and empathetic manner● Handled all aspects of inventory management, cash and credit card handling● Trained future store managers in the processes of all store operations

● Started as Assistant Manager and promoted to Store Manager in one month● Responsible for increasing Customer Service standards in a store that faced many challenges● Responsible for staffing and training of all associates● Responsible for creating benchmark plan for future staffing needs● Manage all aspects of Inventory Control and Merchandising● Promoted to District Training Store Manager after three months and brought training compliance for District from 8% to 100% in two months● Created benchmark plan for District of 24 stores● Interviewed, hired and trained Assistant Managers and Store Managers for the District● Reconciled inventory results for all stores● Assisted Loss Prevention in loss prevention investigations● Reviewed all store schedules on a weekly basis to manage payroll within the District● Led District meetings in areas of Training and P & L comprehension

● Responsible for increasing Customer Service standards in a store that faced many challenges● Responsible for staffing and training of all associates● Responsible for creating benchmark plan for future staffing needs● Manage all aspects of Inventory Control and Merchandising● Promoted to District Training Store Manager after two months● Created benchmark plan for District of 18 stores● Interviewed, hired and trained Assistant Managers and Store Managers for the District● Reconciled inventory results for all stores● Reviewed all store schedules on a weekly basis to manage payroll within the District● Led District meetings in areas of Training and P & L comprehension Education