Denise Miles Email & Phone Number

Pocatello, Idaho Area

• Read gas meters electronically and manually. Perform service tasks such as line locates, meter removals, atmospheric corrosion survey and mitigation, turning off meters, and removing meters, with minimal supervision.
• Committed to safely performing all work functions
• Proven ability to manage workload and complete assigned work efficiently
• Train new employees
• On the job training
• Mentorship in Safety and Technical Training

Boise, Idaho Area

• Assisted with customer and potential customer inquiries regarding natural gas service over the phone. Complied with Intermountain Gas and Montana Dakota Utilities company policies and procedures as well as ensuring.
• Strong attention to detail, decision making, and verbal and written communication skills
• Able to prioritize work and complete customer requests with limited supervision
• Train new employees
• On the job training and continued mentorship
• Strong customer service skills and ability to work in a high volume work environment

Boise, Idaho Area

• Evaluated customers’ financial situations and negotiated terms for repayment and customer retention.
• Advanced knowledge of company systems, products, services, procedures and federal banking regulations
• Composed written documentation of customer interaction
• Performed research for finding all related customer information
• Delivered prompt, accurate, courteous responses to customer inquiries
• Maintained sales and customer retention metrics

Bachelor Of Applied Science (Basc), Workplace Training And Leadership

Activities and Societies: Deans List Also seeking an Emergency Management Minor.

General Education