Denise Mitchell Email & Phone Number

Minnesota, United States

- Attends and leads daily triage meetings to identify acute or systemic Issues affecting Medicare, Medicaid, and CHIP Clients and Members- Determines the remediation pathway(s) for identified Issues- Coordinates resolution with Case Team of SMEs, including Compliance- Tracks Issue cases in Salesforce; assigns Actions to Case Team and monitors to completion- Facilitates and leads ad hoc meetings with SMEs to identify roadblocks and next steps- Meets Client-specific… Show more - Attends and leads daily triage meetings to identify acute or systemic Issues affecting Medicare, Medicaid, and CHIP Clients and Members- Determines the remediation pathway(s) for identified Issues- Coordinates resolution with Case Team of SMEs, including Compliance- Tracks Issue cases in Salesforce; assigns Actions to Case Team and monitors to completion- Facilitates and leads ad hoc meetings with SMEs to identify roadblocks and next steps- Meets Client-specific Performance Guarantees as well as internal TATs Show less

Fort Washington, Pennsylvania, United States

- Executes data quality and content review of mortgage loan submissions for accuracy and compliance with state and federal regulations- Performs COC requests- Reviews and analyzes AUS and credit report information- Communicates with Brokers to identify and resolve compliance issues

Marlborough, Ma

- Monitored data quality of over 400,000 electronic records, including review for completeness and adherence to formatting- Identified and maintained SOPs, KPIs, and employee position descriptions- Regularly reviewed reports identifying potential patterns of complaints, as well as potential suspicious business activity- Created templates for correspondence- Monitored customer support mechanisms including call center, LiveChat, support ticketing system, and multiple shared inboxes

Wallingford, Ct

- Responsible for a staff of 6 who managed data quality procedures- Contacted and corresponded with businesses regarding poor marketplace behavior, including false and deceptive advertising- Point of contact for third-party database vendor, and outsourced IT firm. Reviewed BBB complaint data for content and potential patterns

West Hartford, Ct

Train and educate new employees regarding the menu items, ingredients, and cooking techniques, as well as company policies.

West Hartford, Ct

Execute and manage various in-house and catering events.

Hartford, Ct

Client contact and management, as well as planning and execution of special events. Heavy interaction with advertising compliance.

Newington, Ct

Responsible for training new employees menu items, ingredients, and preparation, as well as serving bar guests.

Plainville, Ct

Responsible for training all new employees on menu items, ingredients, and food preparation.

Hershey, Pa

Tour guide for the town of Hershey, PA- Chocolatetown, USA.

Certificate

Bachelor'S Degree, Theatre/Theater

Diploma, General Studies

Activities and Societies: madrigal singers, show choir