As a Retail Fulfillment Associate at Target, I provide exceptional guest service, manage departmental sales trends, and execute timely collection and preparation of online orders.• Support a guest-first culture and ensure departmental sales trends were met.• Manage inventory and process efficiency to achieve sales goals.• Prepare online orders accurately and abide by shipping mandates for each category of goods.

• Evaluate business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.• Conduct requirement gathering sessions, prepare presentations for hand-off/reviews to include business stakeholders, clients and technical team.• Perform requirements analysis, while updating, implementing and maintaining procedures and business processes.• Utilize Agile methodologies to deliver projects efficiently and effectively. Demonstrated the ability to adapt to changing requirements in a fast-paced Agile environment.• Mapped As-Is/To-Be (future state) options for both global and nation-wide processes.• Mapped out end-to-end processes for Managers/Department Leads by interviewing stakeholders, observing, and reviewing existing documentation.• Maintained ERG (Employee Resource Group) SharePoint site, to update, redesign and continuously maintain weekly updates and membership approval.• Effectively communicating my insights and plans to cross-functional team members and management.

Operated as Zone Account Manager for 12 dealerships setting monthly sales objectives and maintaining dealer productivity and commitment to quality by encouraging and facilitating process improvements, implementing applicable suggestions, and rewarding dealer contributions.Selected accomplishments: • Earned “Zone Manager of the Month” Award for improving customer service and increasing profit margin by 94% through inventory and cost control, increasing route productivity.

Governance & Communications Specialist, 2018 - 2022Planned and facilitated governance, metrics and communications for the Marketing, Sales & Service Product Development Operations (PDO). Facilitated directorial meetings and performed audits and analysis to produce monthly business reviews.Selected accomplishments: • Led annual fundraising project that raised 40% funds over previous year as part of executive engagement with the local community non-profit youth organization. • Conducted workshops for Culture and Diversity, Equity & Inclusion (DEI) among various IT departments. Participated in panels for DEI engagements with executive leadership providing insight and suggestions to improve the sense of Belonging for all employees. Served as Ally for various Employee Resource Groups (ERGs) and volunteered for company events.Application Management Specialist, 2016 – 2018 Collaborated various projects, including the integration of data into analytics tools – Qlikview and Alteryx, gaining strong data analytics experience.Information Technology Business Analyst, 2014 – 2016 Provided subject matter expertise web design development, integration services, and user acceptance testing for automotive dealership website.

Interrelated with Project Teams and served as technical liaison to define the high-level business objectives, scope, constraints, and the measures of success for systems being developed for bug fixes and enhancements for Auto Portal Customers – Daimler, General Motors Supply Power, Ford Motor Company, Jaguar Land Rover and Mitsubishi.

Implemented and maintained customer groups that selected Consumer Directed Healthcare products, such as – Health Savings Account (HSA); Health Reimbursement Account (HRA) or Flexible Spending Account (FSA).Selected accomplishments: • Facilitated the migration of a web-based insurance plan cost comparison tool – Subimo to WebMD • Liaised with and served as primary point of contact for product partner (third party vendor) managers to obtain understanding of vendor workflow, access solutions, business applications and processes, and recognize vendor related technical and business challenges