• Management of international clients’ portfolios• Spearheading customer experience by delivering sound counsel, solutions and recommendations• Identification of opportunities for business growth and development• Upselling and cross-selling opportunities to the sales team• Promoting high-quality sales, supply and customer service processes• Preserving customers and renewing contracts• Identifying potential customers to establish relationships

• Product development and improvement• Sales planning• Market intelligence and research• Framing and administration of sales policies• Recruiting, selecting, and training of sales personnel• Sales promotion and advertising• Coordination of sales and marketing activities between Head Office and the local Vic Falls property.• Management of capital expenditure on the Game Reserve.

• Managing brand, design, illustrations and structure, ensuring consistent brand standards across public sites, trade show exhibition displays and collateral.• Developing and implementing comprehensive unit marketing strategies that support the organizations objectives.• Developing strategic plans to generate business for The Kingdom on a local and national level in liaison with Head Office.• Compiling, proof reading and editing material for the Hotels social media platforms to maintain consistency across multiple projects.• Differentiating Business through extensive follow up to assess client requirements and foster relations.• Analysing P&l statements, developing operating budgets, forecasts and capital expenditure planning.• Ensuring all front office staff are fully conversant with the Quality Management system.• Driving Sales through conducting intensive site inspections to drive Hotel sales and create business relations with suppliers.• Managing Tours Desk expenses and maximizing revenue by active in house marketing strategies• Generation of Revenue reports• Development and monitoring of service level agreements with guestsManaging the Units Social Responsibility portfolio.