• Communicate and work collaboratively with various internal departments to provide support, solve related issues, and ensure the success of the OneSource customer• Manage of inbound phone calls and requests to engage with customer needs related to day-to-day operations (invoicing, billing, etc) • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution• Actively liaise with members on execution of member solutions such as OMS, marketing programs etc.• Manage OneSource Hearing social media activity and presence.• Coordinate OneSource Hearing presence at trade events.• Perform data entry into Navision System for all incoming invoices from outside vendors and suppliers• Work internally with accounting department regarding any orders or billing related issues• Support sales growth by helping drive strategic initiatives with OneSource member accounts• Assist in generating sales leads or other requests from supervisor

• Assist executive team members with the preparation of reports, letters and memos, composing and distributing required documents.• Maintain calendars for executive team members, booking appointments and keeping team member updated at all times.• Respond to mail, email and voice mail on behalf of executives and in their absence. Keep executives informed regarding actions taken and any issues or concerns noted.• Coordinate business meetings, events and conference calls. Create meeting agendas and invites, respond to participants, and organize required information and materials. Prepare and distribute meeting minutes.• Write and prepare presentations for employee communications, parent company and other presentations being given by execute team members.• Handle special projects as assigned, conducting required research, compiling data into report format, and making recommendations as appropriate.• Act as liaison for executive team members, providing information and assistance to both internal and external contacts.• Coordinate details relating to all executive travel, including flights, hotel accommodations and itineraries.• Monitor expense activity and complete expense reports for executive team members, ensuring data is accurate, complete and submitted on timely basis.• Coordinate customer sales agreements, including the preparation of documents and coordination with management when contracts expire.• Manage the reception area. Hire and supervise receptionists, provide the training and coaching needed to be successful in their position. This includes, but is not limited to: providing coaching, counseling, and disciplinary action; planning, monitoring, and appraising job results; managing attendance/vacations to ensure proper coverage is in place at all times.• Provide administrative assistance to other departments with special projects and activities as required.

• Project Manager for on-line implementations and custom implementations• Direct contact and liaison for 37 accounts with revenues of $1.2 million• Ongoing Client training and support• Creation of project deliverables as specified• Manage multiple project deadlines• Marketing Support for BlessingWhite US• Managed Chicago Office – Inventories and order supplies/materials

• Import internet applications and electronic payments into system• Perform initial underwriting of all internet applications• Assist in response to all email correspondence• Monitor online chat room for Agents and Direct Customers• Assist Director with writing new procedures and Direct Customers

• Handle broadcast distribution of updates and changes throughout the month.• Implement policy and procedures for Indirect Sales• Generate reports on Indirect Sales Division on a monthly basis• Preparation for setting up new retailer locations• Maintain ongoing training for existing retailer locations• Audit and reconcile inventory at retailer locations• Process requisitions and return of equipment

• Serve as a liaison between Noble of Indiana and a contracting company• Supervise three to nine people with disabilities on a community job site• Responsible for training of people with disabilities on job site as well as new Noble of Indiana Staff• Organize and supervise all contracted work including quality control and customer relations• Site coordinator for United Way of Indiana Fund Raising Campaign, August 1997