Denise Thomas Email & Phone Number
@alphabroder.com
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Who is Denise Thomas? Overview
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Denise Thomas is listed as Operations Manager at CIBC, a company with 45698 employees, based in Toronto, Ontario, Canada. AeroLeads shows a work email signal at alphabroder.com and a matched LinkedIn profile for Denise Thomas.
Denise Thomas previously worked as Team Lead Manager at Cibc and Executive Committee Member at Capital One. Denise Thomas holds Pre-Medicine/Pre-Medical Studies from Centennial College.
Email format at CIBC
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AeroLeads found 1 current-domain work email signal for Denise Thomas. Compare company email patterns before reaching out.
About Denise Thomas
Over 15 years of Facilitation & Design Training, Customer Service & Collections experienceSix years experience in Underwriting and Supervisor Training in a Call Centre environmentProficient in Microsoft OfficeWord, AS400, Windows XP, Lotus, Legacy and YOMExcellent verbal, written and interpersonal skillsExemplary adult learning skillsExtremely productive in a high volume, high stress, demanding environmentStrong leadership, listening and conflict resolution skillsSelf starter with a can- do attitudeOutstanding organizational and analytical skills
Listed skills include Apparel, Customer Service, Retail, Customer Retention, and 24 others.
Denise Thomas's current company
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Denise Thomas work experience
A career timeline built from the work history available for this profile.
Team Lead Manager
Current
Executive Committee Member
Accountable for full cycle of Tier 2, Executive and Regulatory Complaints to support the business and customer experienceComplete call listening associated with the case and provide necessary feedback on agent performance (strengths and opportunities)Collaborate with all levels of the organization to drive impartial and fair resolutionsCommunicate outcome.
Collections Officer/Quality Assurance
Completed 6-month contract on Quality Assurance teamWorked on fast-paced dialer campaigns and service inbound callsResolved customer inquiries, complaints, and issues regarding loan contracts in arrearsWorked with customer and assessed suitable arrangements and payment plansPrepared correspondence according to Scotiabank policies and guidelinesEvaluated.
Customer Service Trainer
Created and facilitated customer service workshops in-class and webinar technologyTrained existing and new hires for various service divisionsCreated and updated existing company standard operation proceduresDesigned training material to meet organizational objectives and trainee needsCreated and maintained instructional guides and job air materialTraveled.
Collections Representative
Inbound and outbound callsSet up deferred and regular payment plansProcess debit and credit card paymentsUpdate account billing information and up-sell customers new service plansRectify billing disputes and explain statements
Learning & Development Consultant
Facilitated Collections, Customer Service and New Accounts training for new hires and existing employees Performed side-by-side quality assuranceParticipated in department calibrations for various lines of businessAnalyzed current procedures and processes to ensure efficiencies are maximizedConducted needs assessments to identify appropriate learning.
Colleagues at CIBC
Other employees you can reach at cibc.com. View company contacts for 45698 employees →
Chantal Piche
Colleague at CibcGreater Ottawa Metropolitan Area, Canada
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HH
Hedaya Hamed
Colleague at CibcOttawa, Ontario, Canada, Canada
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TU
Tiawojoseph Undefined
Colleague at CibcOrangeville, Ontario, Canada, Canada
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SG
Sumeet Gill
Colleague at CibcCanada, Canada
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RM
Rick Monaco
Colleague at CibcToronto, Ontario, Canada, Canada
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DD
Dona Dodson
Colleague at CibcCanada, Canada
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SL
Sonia Li, Cpa
Colleague at CibcOntario, Canada, Canada
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SS
Somnath Shastri
Colleague at CibcVaranasi, Uttar Pradesh, India, India
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ML
Min Lin
Colleague at CibcCanada, Canada
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SS
Sharath Sharma
Colleague at CibcNew Westminster, British Columbia, Canada, Canada
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Denise Thomas education
Pre-Medicine/Pre-Medical Studies
Education record
Frequently asked questions about Denise Thomas
Quick answers generated from the profile data available on this page.
What company does Denise Thomas work for?
Denise Thomas works for CIBC.
What is Denise Thomas's role at CIBC?
Denise Thomas is listed as Operations Manager at CIBC.
What is Denise Thomas's email address?
AeroLeads has found 1 work email signal at @alphabroder.com for Denise Thomas at CIBC.
Where is Denise Thomas based?
Denise Thomas is based in Toronto, Ontario, Canada while working with CIBC.
What companies has Denise Thomas worked for?
Denise Thomas has worked for Cibc, Capital One, Scotiabank, Alphabroder Canada, and Collection Group Of Canada Inc..
Who are Denise Thomas's colleagues at CIBC?
Denise Thomas's colleagues at CIBC include Chantal Piche, Hedaya Hamed, Tiawojoseph Undefined, Sumeet Gill, and Rick Monaco.
How can I contact Denise Thomas?
You can use AeroLeads to view verified contact signals for Denise Thomas at CIBC, including work email, phone, and LinkedIn data when available.
What schools did Denise Thomas attend?
Denise Thomas holds Pre-Medicine/Pre-Medical Studies from Centennial College.
What skills is Denise Thomas known for?
Denise Thomas is listed with skills including Apparel, Customer Service, Retail, Customer Retention, Call Center, Outlook, Microsoft Office, and Time Management.
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