Denise Pacey Email & Phone Number

Melbourne, Victoria, Australia

Hawthorn East, Victoria, Australia

Victoria, Australia

Sunspot is a privately owned and operated group of skin cancer clinics in South East Melbourne. When I first commenced with Sunspot there were two clinics and during my tenure with the group we grew to four clinics and later merged two of these clinics (Glen Iris and Carnegie) to improve operational efficiencies. As the Operations Manager my areas of responsibility included the overall operation of each clinic, new business creation, human resources and staff management, and marketing of the group to attract clients.Responsibilities included:• Operations – Management of daily operations across all clinics; property management.Attending management meetings and reporting on performance• Human Resources/Recruitment – Employment, contacts, training schedules, rostering,Doctors contracts, confirmation of indemnity insurance, scheduling of consulting sessions.• Establishment of new systems including documentation (Policy & Procedures). Conversion of 3 different medical software systems (Medtech 32, Best Practice & Zedmed) to Genie Medical software. preparation of patient data and marketing statistics for the system• Marketing – Marketing of the clinics digitally and via print media• Acquisitions/Business – Acquisition of an existing skin cancer clinic including the rebadging, marketing, and refurbishment of consulting rooms within this clinic; setup of a new clinic, including refurbishment of the premises; closure of a clinic (merged with another clinic); assisted in refurbishment and fit out of new head office premisesAchievements included:• Evaluation and implementation of new medical software including data conversion• Rebadging of clinic, marketing, refurbishment of consulting rooms• Set up of new clinic, employment, fit out, marketing• Increased patient numbers and total billing by 30%• Designed and implemented group rostering system• Setup online booking system 

Melbourne Victoria.

Genie Solutions provides Medical Software for Specialists and General Practitioners in their practices. As a Software Trainer, I required extensive knowledge of the Genie software system and was responsible for installation of the Genie Solution software onto client systems (Apple Mac / Windows platforms). Once completed, the software would be configured and onsite training and support would be provided to practice staff and system users. Responsibilities included:• Client Assessment – Assessing and reporting on current client systems and making recommendations based on latest technologies to improve office efficiencies • Implementation – Installation of Genie software and conducting training for users throughout metropolitan and regional Victoria extending to Queensland and the Northern Territory; this sometimes required onsite conversion of data from other medical software applications• Support – Working from the Melbourne call centre providing IT and software support.

Malvern

The Melbourne Institute of Plastic Surgery is a modern facility that provides high-quality plastic surgery for patients. As the Practice Manager, I was responsible for ensuring the smooth operation of the surgery, patient care, staff management, marketing, finance and daily operations.Responsibilities included:• Operations – Managing the daily operation and flow of patients through the surgery; patient care; billing and accounts; management of ICT and software; financial reporting.• Staff Management / HR – Managing the team; recruitment; identifying and delivering training needs; policy management; employee relations and performance management; • Strategy / Marketing – Strategic planning and development; marketing plan implementation; Achievements included:• Increased overall profitability of the business by 7%• Implemented new debt management system, resulting in a 30% reduction of debtors• Oversaw the implementation and installation of new medical software • Assessed telephone system and implemented new system to reduce operating costs.• Introduced new HR policies and team building activities to reduce high staff turnover rates• Initiated the introduction of a new product/service

Mulgrave Victoria

McKinley Medical Centre is a private medical practice which included seven GP’s. As their Practice Manager, I was responsible for the strategic and daily operational management of the practice. This included the management of staff, patients, and building operations.Responsibilities included:• Operations – Day to day management of the practice; customer service; patient care; troubleshooting issues; IT management; financial management; business administration• Strategy – Participated in quarterly Strategic Planning meetings with partners and business advisors to evaluate the practice’s performance and setting of targets• HR/Recruitment – Responsible for the recruitment, training and scheduled rosters for all staff; employee relations; benchmarking; policy management• Marketing / Business Development – Initiated multiple sales and marketing campaigns specifically designed to increase business in selected market segments; researched government grants and practice incentives; represented at network and divisional meetingsAchievements included:• Played a significant part in the design and construction of a major clinic renovation• Enhanced the practice’s Primary Care program• Upgraded computer hardware/software and implemented a separate mail server• Reviewed and upgraded the practice’s Policy and Procedures Manual