Denise Pickering Email & Phone Number

Green Bay, Wi, Us

Remote

- Partner with peers and strategize with leaders across the company to identify and prioritize work streams that will drive results for our OKRs- Support department and company goals and impact the successful operation of other functions/departments. Make effective decisions that have an impact within and outside of my domain. Proactively seek to build a deep understanding of clients/customers needs and work to make them front and center in my team’s decisions. Anticipate issues and blockers proactively and articulate the root cause of problems. - Help my team meet their goals by sharing your knowledge, challenging the status quo, and making things better than I found them. I also proactively build relationships to ensure work moves forward and cross-functional goals are met, while bringing empathy and humility to relationships.- Excel, and regularly coach other employees, in verbal and written communication skills in both one-on-one and group settings. I lead and direct group conversations around complex problems, goals, and ideas, keeping the team on track and focused on delivering actionable next steps. I listen to others ideas openly and offer differing views respectfully, in writing and in person.- Drive conversations around process improvement, iteration and suggest new ways of operating to make the team more effective or efficient.- Lead complex efforts and drive cross functional strategic initiatives. I am accountable for the progress of program commitments against milestones and the development of success metrics for the program management function. I provide updates to other leaders, relevant teams, and partners.

As a Senior Project Manager, my primary responsibility is to ensure the effective alignment of operational objectives across various departments and functional areas. I achieve this through extensive collaboration with cross-functional subject matter experts to generate high-quality, unambiguous business and functional requirements. My role demands high accountability for outcomes, as I must work closely with the testing team to translate requirements into effective testing plans and track any gaps identified during development to mitigate future issues. Ultimately, my goal is to facilitate the successful delivery of products and services that meet or exceed customer expectations.At the heart of our team's values is a commitment to doing good. We believe that working collaboratively and strategically, with a spirit of curiosity and fairness, is key to achieving our common goal. We prioritize open, transparent, and frequent communication among the group, encouraging one another to approach challenges with an open mind and positive attitude. As we navigate the ever-changing landscape of our industry, we remain committed to staying flexible and adaptable, always looking for ways to improve and innovate.

- Leader over two teams; 1) ECM - Content Management for documents & 2) Operational Reporting for Regulatory, Financial & Statutory needs- Provide oversight and leadership to a team of software engineers and QA to ensure timely execution of team and project deliverables. Develop and maintain an organization of quality people through effective hiring, coaching, and performance management processes. Champion and ensure adherence to development strategy, standards, policies, tools, and procedures during all phases of the development life cycle.-Participate in architecture design, performance monitoring, product evaluation, and buy versus build decisions. - Maintain up-to-date skills in software development technologies and a broad understanding of the business, business needs, and how applications/assets drive and support the business (understand the greater impact of assets/applications and development work). Provide expertise in the selection and implementation of development tools and best practices, as well as recommendations on priority and asset investments. Establish and maintain productive working relationships with business partners and project teams.

Provide oversight and leadership to a team of project managers & scrum masters to ensure timely execution of team and project deliverables. Develop and maintain an organization of quality people through effective hiring, coaching, and performance management processes. Champion and ensure adherence to development strategy, standards, policies, tools, and procedures during all phases of the development life cycle.

Green Bay, Wisconsin, United States

• Responsible for developing & organizing individual projects under the IT program to separate from Ameriprise and transition to American Family as a parent company • Manage a team of project managers for 12 workstreams to accomplish our goal while meeting our program’s four guiding principles • Produce accurate and timely reporting to show program status • Assess risk and escalate issues when needed • Implement & manage a change management process for scope & cost • Meet with stakeholders to maintain clear communication • Collaborated to develop a program budget

Green Bay, Wisconsin Area

• Build trusted relationships with key client representatives to identify and prioritize opportunities that effectively enable business objectives through technology solutions• Manage business relationships by collaborating with internal and external customers to ensure that projects, systems and enhancements are delivered in an efficient and effective manner• Actively monitor client satisfaction in light of current projects/outstanding issue status, based upon defined expectations, and take appropriate actions• Assist business leaders in articulating technology needs and requirements that enable and enhance performance• Lead pre-project solution approach and estimation efforts to document scope and cost implications of potential technology projects• Conduct thorough evaluation during pre-concept stages of all engagements• Create and maintain a clear, prioritized portfolio of projects to articulate client technology needs• Lead development of cost benefit analysis for client requested technology projects• Develop a deep understanding of key business drivers and processes and use to develop a business unit technology strategy that enables desired business outcomes• Actively engage project teams to ensure that solutions are delivered on time and meet quality and budget requirements• Dependent on client need and scope of project, participate directly in delivery team efforts• Work with project management teams to ensure that solutions are delivered efficiently and quality is consistent • Coordinate resolution of issues with the appropriate help desk, capability domain owner or infrastructure owner• Establish and maintain necessary metrics, benchmarking, financial and scorecard reporting to monitor and report performance

• Facilitated projects which drive process improvements within the business. This included scheduling and facilitating project meetings, developing project plans including identification of key deliverables, summarizing and communicating project status, training or coaching project participants in the use of Six Sigma tools • Employed structured methodology for problem identification and solution process; utilize data analysis techniques to identify process improvement opportunities and develop solutions• Utilized consultative techniques in uncovering and assessing process improvement opportunities within the organization through dialogue with operational leaders and team members. Categorized process improvement opportunity as either enhancement to client experience or margin improvement; ensured alignment with client strategy and objectives• Facilitated process change within the respective operational areas. Prepared thorough analysis of downstream impacts of project deliverables, identifying all impacted areas and stakeholders; drafted communication and training plans to ensure acceptance and adoption of process changes • Developed key metrics of success and scorecards. Tracked project outcomes relative to financial saves; ensured documentation to project planning system and incorporation of financial saves to departmental budgets.• Facilitated the integration of a culture that incorporates efficiency and productivity/performance improvement to operating procedures throughout the organization by delivering formal training programs or utilizing more informal communication methods.

*Recruit, interview, hire, and lead a team of claim adjusters that handle an individual case-load of claims *Develop and coach adjusters through 3-tiered advancement matrix*Review/audit files for proper handling and documentation *Developed Key Performance Indicators for Auto Claims unit*Key member of the Claims Process Improvement team *Intracompany Arbitrator for Arbitration Forums

De Pere, Wi

*Investigate and settle auto property losses including collision, comprehensive, and third party damage claims*Check for appropriate coverage, investigate facts via recorded statements, determine liability, review estimates and appraisals of vehicle damage, and negotiate settlements

Rhinelander, Wi

*Ran the day to day operations of our marine aquaculture facility including managing husbandry and packing operations*Developed and implemented marketing strategies for the LiveAquaria.com website and weekly national newsletter, *Researched and wrote copy for new products, *Selected products to be placed in two different catalogs, *Supervised four assistants, *Wrote and gave employee evaluations*Interviewed potential employees*Coordinated and resolved concerns for customers and vendors*Successfully organized and implemented a marine conference for over 200 attendees in August 2005

Rhinelander, Wi

*Supervised and managed10-15 call center agents in the LiveAquaria.com department,*Answered agent/customer questions and resolved customer issues, *Wrote and gave employee evaluations and warnings,*Trained new employees; *Created an easy-to-use aquarium & pond reference guide for the entire call center staff of 200 people *Created and wrote a weekly newsletter for my department that passed on policy changes, product information, and departmental updates. *Received the semi-annual PATS award for a Proactive Approach to Supervision

*Supervised 10 people during a shift, *Performed administrative duties, *Ensured customer and employee satisfaction, *Regulated donations given by company,*Created in house promotions for specials