Denise Pickering Email & Phone Number

Green Bay, WI, US

Remote

- Partner with peers and strategize with leaders across the company to identify and prioritize work streams that will drive results for our OKRs- Support department and company goals and impact the successful operation of other functions/departments. Make effective decisions that have an impact within and outside of my domain. Proactively seek to build a.

As a Senior Project Manager, my primary responsibility is to ensure the effective alignment of operational objectives across various departments and functional areas. I achieve this through extensive collaboration with cross-functional subject matter experts to generate high-quality, unambiguous business and functional requirements. My role demands high.

- Leader over two teams; 1) ECM - Content Management for documents & 2) Operational Reporting for Regulatory, Financial & Statutory needs- Provide oversight and leadership to a team of software engineers and QA to ensure timely execution of team and project deliverables. Develop and maintain an organization of quality people through effective hiring.

Provide oversight and leadership to a team of project managers & scrum masters to ensure timely execution of team and project deliverables. Develop and maintain an organization of quality people through effective hiring, coaching, and performance management processes. Champion and ensure adherence to development strategy, standards, policies, tools, and.

Green Bay, Wisconsin, United States

• Responsible for developing & organizing individual projects under the IT program to separate from Ameriprise and transition to American Family as a parent company
• Manage a team of project managers for 12 workstreams to accomplish our goal while meeting our program’s four guiding principles
• Produce accurate and timely reporting to show program status
• Assess risk and escalate issues when needed
• Implement & manage a change management process for scope & cost
• Meet with stakeholders to maintain clear communication

Green Bay, Wisconsin Area

• Build trusted relationships with key client representatives to identify and prioritize opportunities that effectively enable business objectives through technology solutions
• Manage business relationships by collaborating with internal and external customers to ensure that projects, systems and enhancements are delivered in an efficient and effective manner
• Actively monitor client satisfaction in light of current projects/outstanding issue status, based upon defined expectations, and take appropriate actions
• Assist business leaders in articulating technology needs and requirements that enable and enhance performance
• Lead pre-project solution approach and estimation efforts to document scope and cost implications of potential technology projects
• Conduct thorough evaluation during pre-concept stages of all engagements

• Facilitated projects which drive process improvements within the business. This included scheduling and facilitating project meetings, developing project plans including identification of key deliverables, summarizing.
• Employed structured methodology for problem identification and solution process; utilize data analysis techniques to identify process improvement opportunities and develop solutions
• Utilized consultative techniques in uncovering and assessing process improvement opportunities within the organization through dialogue with operational leaders and team members. Categorized process improvement.
• Facilitated process change within the respective operational areas. Prepared thorough analysis of downstream impacts of project deliverables, identifying all impacted areas and stakeholders; drafted communication and.
• Developed key metrics of success and scorecards. Tracked project outcomes relative to financial saves; ensured documentation to project planning system and incorporation of financial saves to departmental budgets.
• Facilitated the integration of a culture that incorporates efficiency and productivity/performance improvement to operating procedures throughout the organization by delivering formal training programs or utilizing.

*Recruit, interview, hire, and lead a team of claim adjusters that handle an individual case-load of claims *Develop and coach adjusters through 3-tiered advancement matrix*Review/audit files for proper handling and documentation *Developed Key Performance Indicators for Auto Claims unit*Key member of the Claims Process Improvement team *Intracompany.

De Pere, WI

*Investigate and settle auto property losses including collision, comprehensive, and third party damage claims*Check for appropriate coverage, investigate facts via recorded statements, determine liability, review estimates and appraisals of vehicle damage, and negotiate settlements

Rhinelander, WI

*Ran the day to day operations of our marine aquaculture facility including managing husbandry and packing operations*Developed and implemented marketing strategies for the LiveAquaria.com website and weekly national newsletter, *Researched and wrote copy for new products, *Selected products to be placed in two different catalogs, *Supervised four.

Rhinelander, WI

*Supervised and managed10-15 call center agents in the LiveAquaria.com department,*Answered agent/customer questions and resolved customer issues, *Wrote and gave employee evaluations and warnings,*Trained new employees; *Created an easy-to-use aquarium & pond reference guide for the entire call center staff of 200 people *Created and wrote a weekly.

*Supervised 10 people during a shift, *Performed administrative duties, *Ensured customer and employee satisfaction, *Regulated donations given by company,*Created in house promotions for specials