Denise Ray Email & Phone Number

Northbrook, Il, Us

Northbrook, Il, Us

• Draft and review time-sensitive contract language and document changes for public distribution while complying with state laws and regulations. Act as liaison with the Allstate technology team and business team for projects to identify and recommend workflow resolutions that support strategic and business direction• Evaluate and revise policy language and related documentation for nationwide distribution• Develop process improvements to increase project efficiency and accuracy while reducing implementation costs• Collaborate with the marketing team to ensure that the Allstate brand and policies are communicated accurately to our customers • Provide regular status reports to senior management for projects via presentations and memos• Specialize in personal line products to serve as an effective resource and liaison to others• Manage multiple projects within designated time frames and budget

Louisville, Ky, Us

• Investigated, evaluated, negotiated and settled auto claims in an assigned area to include verification of coverage, liability and extent of damage to persons and property• Consistently researched, revised and recommended policy issue resolutions to upper level management • Applied general knowledge of applicable state and federal laws, statutes and regulations in claim handlingManaged relationships in a fast paced environment while demonstrating persistence, cost management and problem solving skills

Developed and maintained business relationships with healthcare providersPerformed credit balance reviews within the hospital sector and researched patient accounts for overpayments and insurance recoveriesResolved unprocessed claims with the hospital contact to expedite paymentProvided daily sales leads for sales team and travel as needed in order to grow region’s business

Bloomington, Illinois, Us

Appointed to manage auto claims valued up to $25,000 and collaborated and planned with the team to provide immediate client assistance in catastrophic situations as well as recommended claims processing proceduresExecuted simultaneous integral daily duties including managing claim investigations, controlled valuation and final disposition of all assigned claims, translated policy language properly that helped identify overspending on client adjustments, and expedited claim processing with first-call verification of coverageInitiated personal professional development and eventual advancement within company by requesting to help create the first electronic claim files

Education record

Bachelors Of Science, Health Care Administration