Liaison with my clients to connect them with optimal and relevant podcasts and internet radio shows for interviews to increase their visibility, authority, SEO, and overall business promotion. Network with show hosts in the industryResearch extensively to obtain new leads for my clients

Identify unique horse related products and people and bring them to an ever expanding audience of very engaged listeners for the most popular and largest equine themed radio network in the world!Seek out the newsmakers in the equestrian community Coordinate interviews with hosts, send reminders and administrative details of scheduling

Building and maintaining client relationshipsMeeting with clients on a phone or Skype call to understand their needsSource podcasts and guests experts from various sources including web searches, forums, Facebook Groups, etc. to best meet the needs of the client's targeted audience/nicheDevelop pitches for guest expert clients and contact show hosts with interview proposal.Develop pitches for podcast host clients and contact potential guests with interview proposal.Contacting podcast hosts and pitching clients as a guest on their show(Only left this position because it was moved in house and I work remotely)

Delivered high-quality customer service via Zendesk email support platformAdvocated for riders and drivers while answering complex questions about the Uber smartphone appSolved problems and addressed unsatisfactory experiencesBuilt loyalty among new users Triaged issues and escalated them when necessary (became part of escalation team)Demonstrated ability to troubleshoot technical problems to find speedy resolutionsSkilled at handling multiple issues at once to efficiently solve a large number of inquiriesExperience working independently in a minimally structured environmentProvided a customer support experience in a high-volume environment and using Zendesk, HipChat and OneLogin. Enjoyed working remotely on a virtual team

Trained new agents and prepared for the call centerAssisted with basic technical support functions, such as password resets and computer functionalityPrepared reports related to attendance, training, and performanceHosted online webinars for training purposesMonitored new agent progress and developmentParticipated in feedback sessions to create new processesMaintained chat environment and monitored conversations within, providing input as needed, and ensuring a positive experiencePosted weekly agent schedules

•Processed inbound telephone orders by quoting product prices, new service set up, payment terms and by offering substitute products where appropriate•Ensured that each customer had an informative and positive experience by using good customer service skills and product knowledge•Sold, marketed and promoted products and increased business through product knowledge, salesmanship and excellent customer service etiquette•Promoted good customer relations and customer satisfaction with a friendly, professional and high energy demeanor

Monitored through real time observation screens the performance of staffing, quality and accountability using real time or recording of customer callsCoordinated staffing to improve performance through mentoring and trainingMaintained accurate individual employee records of non-adherence to scheduleMaintained a professional and orderly departmentMaximized department productivity and time spent on call handling activitiesProvided support to floor and team leaders.Interviewed Customer Service applicants and coordinate the hiring processAnalyzed Customer Service daily activity reportsMotivated staff through celebrations and contestsProduced an efficient scheduling process for the call centerMonitored and coach quality analyst group and ensure consistencyEnsured call routing and IVR accuracy

Maintained a database of all current and future available propertiesGreeted and assist all prospective guest and ownersCompleted all processes for entering reservations, adjusting reservations, or canceling reservationsReviewed guest contracts to update reservations and process paymentsExplained contract and company policy to all prospective guestWorked directly with owners to maintain an overview of property performance and ways to enhance their financial performanceShowed properties to prospective guestProvided exceptional customer service by responding quickly and courteously to guest inquiries and service requests, taking prompt action to resolve problems, and documenting situations as they occurred

Coordinate staff onboarding and off boarding which includes requesting equipment setup and system access. Arrange new technology purchases, setup, and other requests for the teamProvide general support including photocopying, booking meeting rooms, ordering supplies, etc.Assist in preparing reports, spreadsheets and presentations, applying skills in Word, Excel, and PowerPointProvide general office management such as new hire and contractor on boarding /termination checklist arrangements; space arrangements/real estate for the group; ordering supplies/equipmentManagement and maintenance of confidentiality of personal information.Demonstrated high degree of professionalism/polish in executive interactionsWork cooperatively with other administrative assistants in group, in positive partnership to back up each other smoothlyPerform routine tasks such as those related to weekly staff meeting communications/dial-ins/room set up; weekly report collection/distribution; ad hoc group directory and org chart updating upon changes in groupHandle regular activities without prompting, and advise in advance with issues or delaysProvide regular status updates if work is outstanding