Denise Ribeiro Email & Phone Number

Bragança Paulista, Sp, Br

Hortolândia, São Paulo, Brazil

As a Technical Support Professional, I resolve issues impacting IBM client business and play a key role in enhancing the client experience. I lead the problem resolution process through analysis and troubleshooting of billing, account, technical issues and problems, with variety of complexity, through deployment of solutions or workarounds to ensure the client satisfaction and minimize business impact. My responsibilities will include direct communication with clients, analyzing diagnostic information, troubleshooting, problem recreation and debugging client IT environment issues to determine course of action and/or solutions. You create and reuse knowledge assets and content to promote client self-sufficiency through digital solutions and improve effectiveness of the IBM teams. You coordinate and collaborate with Development, Services and Field teams to ensure technical solutions are relevant, timely and effective. I collaborate with Development to drive product quality, functionality, serviceability, and usability improvements through intelligence gathered from case data and client feedback. I understand the client’s business impact and technical needs and act as their trusted advisor for successful utilization of IBM products & solutions. As a leader you drive improvements and solutions within IBM to ensure they have the tools, knowledge, and expertise to provide exceptional client experience with IBM products & services.

Hortolândia, São Paulo, Brazil

Bragança Paulista, São Paulo, Brazil

Bragança Paulista, São Paulo, Brasil

Bragança Paulista, São Paulo

Management and planning for software development, Service Level I (helpdesk) for the user, administration of servers and networks, installation and configuration of equipment, administration of backup routines, configuration of routine software laboratories in regulated environments, audio-visual support for events, training in Moodle virtual environment for training and support for teachers, network maintenance, and handsets.

Extrema

Maintenance of laptop and repair of electronic boards, including assembly, system installation, and audit for shipping to the end consumer.

Lato Sensu Postgraduate - Specialization In High Ibm Mainframe Platform, It

Activities and Societies: Development of professionals' skills by providing a set of knowledge that enables them to develop, maintain.

Graduate, Computer Engineering

Analysis And Development Of Systems, 4

Aprendizagem Industrial, Computers Maintenence