Provide direction and assistance to customer questions and needs via Sprinklr application. Partner with Leadership, IT, HR, Media, Risk Management, Fraud, and other department in Outlook or teams to resolve customer questions or concerns. Alert leadership of ongoing trends and emerging situations. Log customer interactions accurately in Sprinklr and UAD when appropriate. Follow through with a sense of urgency on any research or additional contact to ensure customer complaints or queries are… Show more Provide direction and assistance to customer questions and needs via Sprinklr application. Partner with Leadership, IT, HR, Media, Risk Management, Fraud, and other department in Outlook or teams to resolve customer questions or concerns. Alert leadership of ongoing trends and emerging situations. Log customer interactions accurately in Sprinklr and UAD when appropriate. Follow through with a sense of urgency on any research or additional contact to ensure customer complaints or queries are resolved in a timely manner. Show less

Handle customer inquiries, answer questions and resolve problems in a timely manner. Developed and trained new customer service representatives on the proper handling of customer inquiries for Petsense and Tractor Supply calls. Created a new customer database by entering customer information into Service NOW and UAD. Required to resolve 40 email cases daily. Work with other departments to resolve customer complaints. Assisted with the new hire chat as needed.

Answered 4-5 incoming calls per hour while keeping a 90-100 % OSAT. Assisted in the new hire chat to answer questions. Assisted customers with placing online orders and product inventory. Worked with other departments to resolve customer complaints. Assisted customers with Neighbors club inquiries, complaints, and rewards.

Maintained a knowledge base of evolving auto glass products and services. Answer inbound calls from prospective customers to prepare and present price quotes. Sold Glass America products and services. Worked with various insurance companies to submit claims and schedule appointments.