Denise Rust Email & Phone Number

Lyons, Ny, Us

All facets of payment processing. Working with companies on all types of transaction issues. Querying data, manipulating data, troubleshooting API issues, exporting tokens, creating payment tiers, 1099K's, etc.

Rockville, Maryland, Us

Helping to get all unemployment claims processed during this pandemic. Processing claims, fraud tracking, payment processing, and several other processes. All telephone support via remote. Resolving issues with claims through research for New York Unemployment office. Microsoft teams and Slack were utilized.

Somerset, New Jersey, Us

Helping to get all unemployment claims processed during this pandemic. Processing claims, fraud tracking, payment processing, and several other processes. All telephone support. Resolving issues with claims through research for Maryland Unemployment office. Worked with Salesforce on a special tier II team with claims that were escalated. Salesforce data entry and resolution of escalated tasks. Microsoft teams and Slack were utilized.

Willow Grove, Pa, Us

Helping to get all unemployment claims processed during this pandemic. Processing claims, fraud tracking, payment processing, and several other processes. All telephone support.

Clyde, New York, Us

Account reconciliation, payment processing and contracts.

Dallas, Texas, Us

Supporting telecommunications in various capacities. FTV, FIOS, DSL, Frontier Secure, Email, etc. Started out in DSL department and was promoted to the FTV area within first year. Currently supporting FiOS and FTV telecommunications, Virus software and advocating premium technical support. Taking chats from lower level technicians via Logmein software on issues that the technician could not resolve. Working from home for the past 2.5 years in a technical capacity. Out of 50 techs, I was one of the top 5.

Supporting Web based online banking software. Creating websites and configuring via IIS. Ensuring the servers, services, IIS and other applications are working in correct state. Installing applications, tier III support of servers, Internet applications, project management and utilizing SQL skills.

Setting up various ftp connections between the client and the processor. Main area of focus is payment processing. Working with clients on resolving ftp connectivity issues. Attention to detail was a must on this project as multiple mailboxes were setup for Discover clients per PSR. Helping clients on network connectivity, ftp setups and common questions related to payment processing.

Clearwater, Florida, Us

Promoted within the first year from It Specialist to Systems Analyst. Main area of focus with several software packages was software implementation and the documentation of each. In addition, SharePoint 2010 administration, as well as supporting, upgrading and maintaining multiple software packages throughout 11 hospitals. Aims implementation and support, TMS implementation and support, Microsoft Dynamics POS support, Mosby support and Web portal support. Create, update, and maintain intranet web pages in various formats. Work with third-party vendors to coordinate upgrades, new installations, HL7 interface configurations, etc. Provide application support for application issues and critical site problems, as needed. Release management of all supported products. Interface troubleshooting and configurations. Worked with Microsoft Visual Studio 2010, TSF for file repository, SQL 2008 R2, SharePoint 2010, Server 2003, Server 2008 R2, Microsoft CRM, Microsoft Dynamics POS systems, Crystal Reports 10, Mosby Nursing Skills, AIMS, TMS, Motorola Handheld devices for paging & TMS work synchronization, Feedback Monitor, Web Portal, ASP, .Net, C#, SQL, Premisys hospital badging system, Microsoft Office, QuickBooks for POS, ANSI files, POS scanners, and HL7 version 2 software during employment.Participated in Six Sigma training as well. I went as far as obtaining a green belt.

Support & troubleshoot application issues with proprietary EMR software for urgent care clinics, employee health and occupational medicine.Setup a test and production SharePoint environment for the company to utilize for all of their company projects. Worked with tester and development team on release management control. Worked with customers on identifying and documenting software issues and then reported the issues to the development team. Worked with clients on day to day operational issues. Logged all calls, bugs, enhancements and technical requirements in the ticket system. Release management of all supported products. Interface troubleshooting and configurations.Main area of focus was software implementation, EMR and billing software. Worked with tester and development team on release management control. Worked with customers on identifying and documenting software issues and then reported the issues to the development team. Worked with clients on day to day operational issues. Logged all calls, bugs, enhancements and technical requirements in the ticket system. Release management of all supported products. Interface troubleshooting and configurations. Worked with proprietary EMR software developed via Clarion, ansi files, SQL 2008 R2, SharePoint 2010, Microsoft Office, Server 2008 R2 and HL7 version 2 software during employment.

Tampa, Fl, Us

The person who was training me went to HR within the first week and commended them for finding me and told them that I was very smart and caught on very quickly. Resolving various software issues, scheduling appointments for user upgrades, assist clinical staff identifying and resolving problems with clinical applications, working with clinical staff to analyze their software\hardware needs and offer solutions for miscellaneous resolutions. Database installations and configurations, server installations, interface configurations, reporting and documenting all bugs within the legacy applications to development, etc. Release management of all supported products. Interface troubleshooting, ANSI files and configurations.Worked with Microsoft Visual Studio 2008, TSF for file repository, SQL 2005, Server 2003, Web Portal, Microsoft Office and EMR proprietary software during employment. In addition I did SQL installations at the client’s site remotely as well as SQL backups and restores. I configured & troubleshot interfaces as well as many other small proprietary applications that were installed at the client’s sites.

This job was eliminating within four months Resolving various software issues, scheduling appointments for user upgrades, assist clinical staff identifying and resolving problems with clinical applications, working with clinical staff to analyze their software\hardware needs and offer solutions for miscellaneous resolutions. Database installations and configurations, server installations, interface configurations, reporting and documenting all bugs within the legacy applications to development, etc. Release management of all supported products. Interface troubleshooting, ANSI files and configurations.

I was promoted two times within the three years that I worked here. The first time I was promoted to lead technical support within six months. I was in charge of making sure that tickets were completed in a timely manner. The second promotion was to project manager. I was the primary technical contact for critical issues for many electronic payments processing applications. Served as lead over team of four technical support technicians. Tasks included resolving escalated technical support issues in a timely manner, logging all tickets in ticket tracking system, the scheduling & planning of all system migrations, project planning for all new and existing client projects, QA\UAT testing, Web services support, billing, day to day operations evolving around electronic processing for merchants and processor and banks. The supported software is NACHA regulated. Product development – The development of Legacy software for the purpose of electronic processing, which included; check scanning software, web portal software, electronic banking software, third party processor software and most of all the firm’s legacy software packages. Release management of all supported products. Interface troubleshooting and configurations. Web.config files, xml files, 837 ANSI files (financial), IIS, services, etc. Electronic processing was the main focus of this company’s software.

Fairport, Ny, Us

Performed software and server support for the corporate office as well as many satellite offices. Assisted with critical system outages, software upgrades, and capacity planning. Coordinated with business executives, software experts, help desks, and data source teams in an 8 to 5 availability environment. Supporting a staff of 350 + employees with hardware/network/software issues in a financial atmosphere. Built pc's, patched ports in server room, add new users in PBX phone system, supported numerous pieces of software such as Datastream, Bloomberg, Microsoft Office, Act, published Citrix applications, Goldmine administration, supported all satellite offices and I supported all of the sales people as well. Windows 2000 was a huge problem at the time with software installs as it was a task in itself to troubleshoot digging into the registry to open up permissions or at the folder level to allow the user permission to use the software when logged in. Troubleshooting of software and hardware.

Technology Management, Computer/Information Technology Administration And Management

As, Information Technology