Led a team in recruiting, training, and managing staff, fostering a culture of high performance and achieving results.Demonstrated astute business acumen by analyzing selling reports, identifying trends, and seizing opportunities for growth.Managed inventory records and performed general accounting tasks to ensure accurate financial tracking.Maintained meticulous records of customer interactions, including inquiries, transactions, comments, and complaints.Coordinated all load pick-ups and drop-offs, ensuring timely and efficient operations.Handled employment records and facilitated new hire activities, including letters of employment and pre-employment packets.Provided remote support to the customer service team during high-volume periods, assisting with calls, special orders, and inventory updates.Proficiently navigated multiple systems to respond promptly to customer inquiries and resolve complaints via chat, email, or phone.Educated customers on product features and benefits, guiding them through troubleshooting processes with clarity and professionalism.Accurately inputted client and account data using keyboard or optical scanner, verifying information for accuracy and completeness.Communicated work orders and messages to and from work crews, ensuring seamless coordination and task completion.Demonstrated a strong commitment to customer satisfaction by willingly working extra hours as needed.