Sitting side-by-side with agents and listening into their calls Giving constructive feedback to the agents Writing up feedback into a tracker and also giving feedback to the Supervisors Checking over CV’s and checking if they meet the business requirements Booking candidates in for phone interviewsInterviewing Candidates over the phoneBooking candidates in for face-to face interviews and carrying out face-to face… Show more Sitting side-by-side with agents and listening into their calls Giving constructive feedback to the agents Writing up feedback into a tracker and also giving feedback to the Supervisors Checking over CV’s and checking if they meet the business requirements Booking candidates in for phone interviewsInterviewing Candidates over the phoneBooking candidates in for face-to face interviews and carrying out face-to face interviews.Transactional assessmentCarrying out Calibration Sessions with Agents and SupervisorsEnsuring that all Agents leads are adhering to the quality standards of the company and the clientChecking all leads and making sure that they are of a good quality standard.Checking for spelling errors/grammar etc. in English and GermanFeeding back quality errors/issues to the PM/AM and also to the AgentListening to call recordings of agents Training agents on the significance of good quality and how to implement this into their job rolesChecking Agents Cronos/hrs monthlyQC the PRP’s/Bonus’s each monthSetting up scripts, queues, sources in Polaris database.Preparing data to be imported into PolarisReporting directly into Account Director and Programme ManagerRunning and preparing daily and weekly reports for the Programme Manager Show less

Generating quality telephone interviews for companies such as Rebus HR, Cramer, Intel BroadChannel, DHL Brand Awareness, Northgate Brand Awareness, C&W BenchmarkingGenerating quality leads/profiles/Enterprise mapping for companies such as Kodak, C&W Health,Siemens, Zebra. Oracle, Cisco Cancer Research charityMaking outbound calls into companies (Small and Medium business companies) and Largecompanies up to 5,000 employees; Admin to support own… Show more Generating quality telephone interviews for companies such as Rebus HR, Cramer, Intel BroadChannel, DHL Brand Awareness, Northgate Brand Awareness, C&W BenchmarkingGenerating quality leads/profiles/Enterprise mapping for companies such as Kodak, C&W Health,Siemens, Zebra. Oracle, Cisco Cancer Research charityMaking outbound calls into companies (Small and Medium business companies) and Largecompanies up to 5,000 employees; Admin to support own role; Training of new starters for campaigns Show less