Denise Sinald Email & Phone Number

Tampa, Fl, Us

Clearwater, Florida, United States

•Worked with Account Managers to achieve ultimate satisfaction of both prospective and current customers. Primary contact point for customers, current and new. Work is conducted primarily in an assigned territory with flexibility to change as needed.•Sent professional customers follow ups on quotes, order expedites and sample requests. Organized tracking of customer projects.•Prepared quotes for existing and new customers based on information from factory vendors and FMO’s Configuration Department.•Reviewed customer contracts/purchase orders along with Account Manager’s to ensure that quality, timeline, and cost requirements are met.•Entered new orders and carefully verified that part numbers are correct and that the design process is complete. Constantly paying strict attention to FMO’s work instructions.•Ongoing interaction with Material Management and Purchasing to verify factory and vendor delivery dates, keeping the customer always informed.•Assured that all parts are on hand through the Inventory Department, requesting production priority as needed when releasing an order.•Verified the customer’s method of order shipment and reviewing credit term information as needed.•Created solid customer relations, providing exceptional service, follow up on future orders, conveying changes, supplying quotes and samples, and initiating RMAs as needed.•Responsible for handling customer returns by advising customers of the evaluation results, providing them disposition options for the RMA, and following up with the customer as necessary to ensure RMAs are processed through the system in an effective and efficient manner.•Responsible for handling customer complaints via the Customer Feedback Procedure, to ensure that every customer complaint is addressed and documented to the customers and FMO’s satisfaction.•Assembled appropriate data and reviews reports in ERP system necessary to track sales activities.•Maintained customer files.

Tampa, Florida, United States

▪ Print loan documents▪ Meeting the signer, notarizing their signature▪ Quickly returning documents for processing▪ Travel to customer's location to perform notarizations

United States

Responsible for timely and accurate account /orders management for various customers, assigned to Region Commercial Team, via direct communication with the account’s buyers.Performed daily audit of open orders, including research and rescheduling of orders that are still open from the previous dayReviewed orders for completeness and accuracy. Acquired needed information and/or approvals prior to releasing order for shipment (i.e.: pricing discrepancies, approval to ship close-dated cases, etc.)Scheduled dock appointments for CPU customers and maintain appointments within the scheduling applicationManaged delivered orders through in-house Transportation DepartmentCoordinated with Manager, Client Supply Chain, Production Planner, Supply Chain Director, Warehouse Manager, to ensure that additional product requirements (promotion planned, new DC/store, etc.) received from customer contacts are communicated and understoodDirectly responsible for determining whether substitutions/date changes are required for order fulfillment based upon projected shortages as compared to planned production / scheduled transfers/aging inventoryConfidently build strong customer relationships while supporting sales personnel in identifying customer order practices that are inconsistent with Refresco service level agreement; to resolve issues and identify process improvementsManaged the cost-effective depletion of close dated/aged inventory and discontinued items at company-owned bottling operations and at co-packer locationsConfirmed receipt of orders to customersMaintained requirements in customer’s vendor sub-systemsResponsible for performing daily EDI PO Price Match verification. Keeping records for auditing purposes. (referencing: EDI Pricing Discrepancy SOP)Created and scheduled inter-plant transfers to ensure on-time available inventory for ordersCreated associated documentation (ie: Trade Sales and Export Sales)

Tampa, Florida, United States

• Assisted Managers in day-to-day coordination and management of business operational activities• Monitored, controled, and managed business operations to meet customer expectations and company goals• Created daily tasks for technicians to complete based off of the phase and hours alloted for projects in progress• Monitored daily technicians time punches to ensure accurate time tracking on all projects• Identified problems in operations process and resolve them in quickly and timely manner• Created POs for the warehouse team to place equipment orders• Contacted customers and schedule appointments in scheduling software and assign them to the proper technicians• Speak with technicians at the end of each appointment to ensure all tasks are completed and that the work order is updated properly• Coordinated with general contracters as needed to ensure our work is scheduled and that we meet construction deadlines• Ensured that all customer expectations are met by speaking with customers before, during, and after work is completed• Invoiced customers as work progresses or when work is completed• Performing administrative tasks, such as answering phones, scheduling meetings, etc.• Conducted weekly Project Progress and Debrief meeting to ensure that projects are progressing properly and to provide feedback to call teams on processes that need improvement• Contacted customers and communicate with sales team on any product or scheduling delays• Communicated with customers about late payments, involve sales team when there is any escalated issue• Managed loss prevention and risk management

Tampa, Fl

▪ Proactively identified areas of support that are applicable to my customers’ needs▪ Coordinated internal and external meetings for multiple executives▪ Consistently applied business acumen and specialized technical knowledge, including asolid understanding of my customers’ support needs and the technology used by them▪ Actively participated in knowledge-sharing activities, developing and communicatingoptimal industry-standard practices within formal and informal networks▪ Coordinated domestic and international travel arrangements▪ Interacted with the global consulting firm’s Lines of Service and internal Firm Servicesnon-partner clients’▪ Proactively adjusted schedules and kept internal customers supported aware any ofchanges on a timely and accurate basis▪ Managed complex calendars▪ Drafted, proofread, attached appropriate documentation, and completed work withindesignated timelines. Including proposals and/or presentations▪ Prepared basic mailings to clients and confirmed the correct documents are enclosedand/or attached▪ Prepared expenses in an accurate and timely manner, as well as reconciled expensereports and information to business-issued credit card statements▪ Accepted, picked up and delivered mail and packages on a daily basis. Sent mail andpackages appropriately through interoffice mail, U.S. mail, or express vendor▪ Reserved rooms, catered, sent invitations, and managed responses for events.▪ Maintained connectivity with the Records Management and Office Services teams.▪ Created and maintained an easily accessible e-file system.▪ Delivered exceptional customer service.▪ General office duties as needed

Tampa, Fl

▪ Identified company employee requirements and created a staffing strategy▪ Assisted managers as needed▪ Prepared work schedules and enforced compliance with company and industry laborrequirements▪ Assisted the HR departments with hiring, training, and onboarding new employees▪ Created daily staffing reports, monitored employee performance, and submitted weeklyreports to management▪ Determined staffing shortfalls and reported job vacancies and scheduling problems tohuman resources▪ Tested candidates to ensure customer matchability▪ Confirmed staff details and working hours to ensure accurate employee compensation

Tampa, Fl

Performed a supporting role in identifying processes and programs that required changes inorder to maintain compliance with laws and healthcare industry regulations.