Denise Singleton Email & Phone Number

The Handle Me Pads (HMP) are a line of patient transfer aids, configured in the form of a cushiony soft, yet structurally solid padded liner, around the perimeter of which a series of reinforced handles for use in safely lifting the unit while a patient is lying on it. You can view this product on the Patent Website. The Patent # is: D610491.

Explore Offshore Opportunities: Open 7 Customer Care Centers to reduce cost. Develop RFP's, interview External Vendors. Conduct Due Dilligence, Site Visits, Selection Process and Recommendations. Renegotiate Contracts to establish performance base pricing, 4th qtr savings of $1.2 M. Develop Human Resource M&Ps for recruiting, screening, reviewing, testing.

Manage the overall day to day operations of 3 Call Centers. Demonstrated proficiency in exceeding business results for Inter-Lata Sales by 3.0% and Intral-Lata Sales by4.8%. Led AT&T key intiative: One and Done, improving Customer Service by 35%. These efforts resulted in winning the J D Power Award. Proactively identified opportunities to improve.

Led Team of 14 people to implement the Global Consumer Offers in response to competitive threat:Delivered 6 GCS & Bundled Offers to the Market place in an effort to develop Offers tailored to meet customer needs. Ensured Product Line was launched on time within promotional budget. Identified potential risk and made provisions to overcome them.

Life-Cycle Managed the AT&T Commercial Credit Card Product. Analyze monthly average revenue per minute and fraud results. Developed the Income Statement and Product Plan. Identified 15% Unit Cost.

Partner with Internal/External client organization to provide billing solutions. Negotiate legal Contracts for new Service implementation. Implement seven Commercial Credit Card/Joint Logo Card programs generating $42M per year. Led Bank of America CCC Validation of 400k accounts resulting in $350k annual cost reduction in Chargebacks, reduced fraud.

Led a large team which we identified Customer Care Centers in an effort to support the PTT and Foreign Administration, Joint Logo customer billing inquiries. Trained M&P Staff to handle billing investigations resulting in Customer Complaints that improved overall Customer Value Added by 35%.

Developed Network feature functional requirements for: Multiquest 900 service, etc. Coordinated a core team who identified 190k calling cards rejects. Actions resulted in 89% card reject reduction through message write-offs and revenue recovery.

Developed Train the Trainer courses to Field Administrators. Coordinated Video Taping presentations of Customer Account Merges.

In/Outbound Sales Rep for: Wats/800 Service. Exceed Sales objectives by 20%. Selected to appear in FOCUS Magazine for Sales results. Conducted Sales Presentations and Trade Shows, received Regional VP Award.

Partnered with various Printers to develop the NJB Southern Region Yellow Page Directory.