Denise Smith Email & Phone Number

Lynnwood, Wa

Acquire and triage images and documents (CT, MRI, Ultra Sound, Tomography, X-ray, Nuclear Medicine) for ER, Inpatient and Outpatient studies from partner/contracted hospitals and clinics

Marysville Municipal Court

GOV CLOUD, ITAR, LENEL and WEB ACCESS CONTROL PROGRAMMING (CERT)• Infrastructure / Security operations knowledge• Knowledge of Windows OS, Server 2008 / 2008 R2 and 2012 environment• Knowledge of Microsoft office 2010/2013• Familiar working with Microsoft outlook• Knowledge of login using smartcard/badging/programming• Strong knowledge on smartcard creation and troubleshooting to resolve smartcard issue • Demonstrated Technical understanding of Microsoft and industry products & technologies• Active Directory• Build scheduling and ensure all tasks are completed per schedule• Defining, documenting, maintaining and generating reports in Microsoft excel• Answer calls and e-mails regarding all service issues and initiate trouble tickets accordingly.• Acknowledge alarms, answer calls and return emails.• Provide customers with ticket status updates and completes customer call backs when issues have been resolved.• Perform day-to-day support operations of a fast-paced complex distributed physical security infrastructure, supporting primary access control environments.• Manage trouble tickets through resolution and provides notification internally as well as externally as required to ensure resolution in accordance with service level agreements.• Performs initial investigation and/or troubleshooting of the system and network issues to determine root cause.• Provide basic application and desktop troubleshooting and support per documented procedures.• Manage custom monitoring application and ticket queue to ensure service availability and performance by acting on alerts within the allotted time frame.• Notify management when Service Level Agreement (SLA)’s are nearing violation terms or have been missed.Perform various programming and technical project/ administration related activities on the security systems.

Everett, Wa

• access control programming • make life threatening decisions on a daily basis• attention to detail• enter customer information into data base • processed service tickets and incident reports• contact customers for follow up• research and resolve service, product and billing issues • respond to email correspondence • maintain records of all customer interactions • produce weekly reports for management • achieve key performance indicators in all areas consistently• Handles high volume of calls from a national database• used multi-line phone systems• call center telephony and technology • data entry and collation skills• Experienced with Videofied / Dedicated Micros / WatchDog• Certified in WEB Access Control programming and SonNT/SonIP/LENEL formats• provide detailed information on services and products to customers

Woodinville

Education record

Medical Assistant/Radiology, Pre-Medicine/Pre-Medical Studies, College