Denise Steele Email & Phone Number

Supporting Tenancy Management. Duties include:Undertaking visits to Tenants and leaseholders regarding any tenancy/leasehold issues.Undertaking visits for Introductory tenancies, Right to Buy Checks, Occupancy Checks and Vulnerable Tenancy Checks.Processing successions, joint to sole and sole to joint tenanciesDealing with low level anti-social behaviour issuesMaintaining various systemsIssuing NTQsMaintaining the in house Mutual Exchange List.

London, United Kingdom

Supporting Tenancy Management. Duties include:Undertaking visits to Tenants and leaseholders regarding any tenancy/leasehold issues.Undertaking visits for Introductory tenancies, Right to Buy Checks, Occupancy Checks and Vulnerable Tenancy Checks.Processing successions, joint to sole and sole to joint tenanciesDealing with low level anti-social behaviour issuesMaintaining various systemsIssuing NTQsMaintaining the in house Mutual Exchange List.

London, United Kingdom

Providing Admin Support to the Resident Engagement TeamDealing with incomeing emailsSending out regualr news information to residentsDealing with telephone queriesResponsible for Petty CashAdministrating courses run by the Resident Engagement TeamHelping out with Community Open DaysAttending selected Resident Association Meetings

Finchley, London

·Ensuring all resources are prepared in advance of a training session e.g. handouts·Giving out and collecting back handouts during the session·Maintaining accurate records of training sessions delivered and producing reports when required·Providing administrative support such as filing and typing·Inputting results of feedback forms from courses into databases

Southgate, London

·Responsible for assisting clients to purchase homes under the Government Equity Loans Scheme·Consistently achieved variable monthly completion targets set by management over a 12-month period·Evaluated clients’ financial documents i.e. payslips, bank statements etc. making calculations to ensure clients received an affordable loan amount ·Obtained important documents such as mortgage offers and homebuyer’s reports·Liaised with solicitors, estate agents and financial advisors·First port of call for clients approved for the scheme·Updated case information on internal database ‘MWorld’·Empathised with clients’ frustrations and stresses associated with the property buying process

Southgate, London

·Dealt with in excess of 150 telephone, email and face-to face customer enquiries each week·Trained 4 new team members on procedures including use of internal database ‘Mworld’, dealing with customer enquiries and their applications·Assisted the marketing team with ‘Open Day’ events advising potential clients of the schemes available and how to apply·Advised and made recommendations to clients based on their circumstances ·Liased with other housing associations

London

·Registered leases and other legal documents·Set up files for new properties and projects, filed and archived documents

Westminster, London

·Initiated the set up of a database logging complaints and necessary response times, reinforcing urgency when necessary·Drafted and sent out complaint acknowledgement letters·Took minutes of team meetings·Archived old complaint and response files, recalling when requested

Canary Wharf, London

·Provided admin and secretarial support to 4 senior managers and their teams (approx 100 people)·Formatted audit reports, archived and recalled old reports·Organised travel and accommodation arrangements and kept managers’ diaries up-to-date·Ordered supplies for the office·Fulfilled office manager duties in their absence

2:2, Ba (Hons)Communication Processes

A Levels In Government And Politics, Sociology And English