Denise Thacker Email & Phone Number

Wilmington, Nc 28401

Appointed lead person/contact to coordinate and stay abreast of LME/MCO's going live when they transitioned to their current status. This involved completing contract applications, adhering to deadlines for gathering information and submitting it to each Local Management Entity we wanted to have contracts with to serve their consumers. Manage aspects of ICF/IID billing. Maintain communications with other agencies e.g. Department of Social Services, Area Mental Health, and Social Security to… Show more Appointed lead person/contact to coordinate and stay abreast of LME/MCO's going live when they transitioned to their current status. This involved completing contract applications, adhering to deadlines for gathering information and submitting it to each Local Management Entity we wanted to have contracts with to serve their consumers. Manage aspects of ICF/IID billing. Maintain communications with other agencies e.g. Department of Social Services, Area Mental Health, and Social Security to ensure continuity of care with benefits and authorizations. Responsible for ensuring that all consumers are fully authorized, initially and ongoing. Maintain Lifetime Resources' Medicaid re-credentialing status within NC Tracks (CSC). Assist QIDP with variety of responsibilities including contact with guardians, securing consents, drafting letters/memos, preparing for human rights committee meeting, interviewing/counseling with consumers, participating in treatment team meetings, completing initial psychosocial summaries on new consumers, keeping team and organization aware of MCO updates via attending various provider meetings, etc. Responsible for coordinating screening and admission process with families. Show less

Initial psychosocial evaluation and rights assessments on consumers served. Case management of consumer and family issues during their long term life stay at NOVA's ICF/IID residential treatment group home setting. Served as the initial contact person for all admission, screenings for new consumers and maintained full capacity of all 8 group homes to ensure consistent money flow. Collaborated with multiple community agencies on a daily basis to resolve a variety of situations. Contacts included… Show more Initial psychosocial evaluation and rights assessments on consumers served. Case management of consumer and family issues during their long term life stay at NOVA's ICF/IID residential treatment group home setting. Served as the initial contact person for all admission, screenings for new consumers and maintained full capacity of all 8 group homes to ensure consistent money flow. Collaborated with multiple community agencies on a daily basis to resolve a variety of situations. Contacts included Area Mental Health, Department of Social Services, Social Security Administration, Police Department, and various providers. Effectively advocated for all consumers following up on all rights violations and allegations of mistreatment, including maintaining state mandated documentation and reports. Provided training to all direct care staff on statutes and policies regarding consumer rights issues and their obligations to adhere to compliance standards. Lead, prepared, and recorded quarterly Human Rights Meetings for the organization and compiled them into a Word document for future reference. Developed training material for Administrative staff in the area of investigative procedures and consumer rights. Assisted Leadership Committee with acquiring National Accreditation for organization. Worked to ensure benchmarks were met regarding consumer/stakeholder satisfaction surveys. Show less

Gathered and composed information to complete needed assessments/evaluations of new patients thereby implementing appropriate services and referrals. Provided support and guidance to the patient and family members through the Social Service and Social Security processes. Effectively counseled patients and their family members towards the acceptance of chronic illness. Balanced the needs and demands of a caseload of 117 patients meeting all of the Medicare regulatory guidelines in regards to… Show more Gathered and composed information to complete needed assessments/evaluations of new patients thereby implementing appropriate services and referrals. Provided support and guidance to the patient and family members through the Social Service and Social Security processes. Effectively counseled patients and their family members towards the acceptance of chronic illness. Balanced the needs and demands of a caseload of 117 patients meeting all of the Medicare regulatory guidelines in regards to care plan documentation, etc. Assessed patient's eligibility for various grants and pharmaceutical programs to alleviate financial stresses. Accountable for several money funds available to patients in need. Maintained highest degree of professionalism with other disciplines and agencies to ensure continuity of care. Show less

Master'S Degree, Vocational Rehabilitation Counseling/Counselor

Bachelor'S Degree, Psychology