Denise Ton, Mha Email & Phone Number

Houston, TX, US

Houston, Texas, United States

College Station, Texas, United States

• Enhance clinical process and patient experience with process improvement planning and Lean Six Sigma
• Identify and solve administrative problems for students, medical and administrative staff in a clinic serving around 70,000 patients
• Facilitate patient care and communication, handled insurance questions in the Patient Services Division

Houston, Texas, United States

• Developed a COVID vaccine relocation plan, resulting in 40% clinical staff reduction and 47% cost reduction
• Created a cost calculator using excel to forecast cost and staffing needs for the COVID vaccine hub relocation project
• Identified current issues and utilized quality tools to strategize process improvements
• Analyzed clinical utilization data at 8 locations and proposed operational recommendations

• Selected amongst 150+ applicants to join a cohort of 40 Scholars in the Intensive Training Program
• Collaborated on team-based client deliverables for Sustain Point, a women-led pro bono business
• Participated in workshops taught by certified professional coaches and experienced consultants.
• Engaged in community events led by MBB/Big 4 consultants from non-traditional backgrounds and beyond
• Coached on a one-to-one basis by the GWC network of mentors

Hong Kong SAR

• Proposed research topic "Hospitals’ Social Media Use and Public’s Perspectives of Healthcare in Hong Kong"
• Designed and distributed questionnaires
• Analyzed collected data with Statistical Package for the Social Sciences (SPSS)
• Consolidated past studies and research findings to complete a 40-page report in English

Austin, Texas Area

• Administrated front desk work, i.e., attend to paperwork, insurance, and phone calls
• Scheduled appointments and communicated between physical therapists and patients
• Managed social media content (Facebook, Instagram, Yelp)
• Designed and renovated a WordPress website

Austin, Texas, United States

• Assisted Dr. Lewis' Research on the "Personality profile of the political protester: Which liberal and conservative voices make it to the news?"
• Completed IRB training through the Collaborative Institutional Training Initiative (CITI) Program
• Accumulated information about protests and contacted protest organizers
• Operated field research, participant-intercept survey administration

Master'S Degree, Health/Health Care Administration/Management

Study Abroad, Advertising

Bachelor'S Degree, Public Relations, Advertising, And Applied Communication