• Provide remote and onsite implementation and training for PharmacyRx and EnterpriseRx Pharmacy systems.• Conduct web-based Instructor-Led Training sessions of the PharmacyRx Pharmacy System.• Consult with the customers to provide pharmacy optimization on PharmacyRx features to improve business efficiencies within their pharmacy business.• Provides consultative support to the customer as it relates to their implementation process.• Collaborate with Third Party vendors and internal business units to resolve any issues occur during implementation.• Develop and deliver interactive and creative training programs to educate McKesson clients, as well as employees on System Administration and Pharmacy workflow processing.• Communicate ideas for product improvement, bugs, and customizations to Product Management and Development teams.• I utilize our job shadowing program working side by side with our Implementation Project Managers during Chain and Outpatient and ISMC pharmacy software implementations. • A member of the Employee Feedback Team to provide Senior Management with an action plan to improve our employee satisfaction surveys.

• Provided level two technical support to retail pharmacies using McKesson pharmacy systems running Unix and Microsoft Windows operating system. • Pro-actively identified ways to improve the products and our process to provide customer satisfaction. • Assisted team members in resolving complex problems as they relate to the products and services such as EDI files, Electronic claim transmissions, Java and SSL. • Managed customer escalation and diffuse emotions when working with irate customers• Responsibilities also included team leader and backup supervisor, manage weekly schedules, breaks and lunches to maintain the support service level and reduce customer hold time.• Developed the PharmacyRx New Hire Training Guide including job aid and exercises which was approved by the Service Capability and Performances Standards (SCPS).• Facilitated the PharmaryRx New Hire on-boarding training.• Managed PharmacyRx cancellation audit project, Zadall sunset project, and PharmacyRx 4.41 service pack implementation.• Ensured all critical deadlines are met for software update by providing data analyst from BETA customers to our development team, reviewing release notes and communicate the implementation process and schedule to internal and external customers.